Tesla

Makes electric cars, robotaxis and grid batteries

Delivery Operations Program Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

At least 7 years of relevant experience in project management, operations, or logistics.
Strong analytical and problem-solving skills, including experience with data-driven decision-making.
A proven track record of managing cross-functional projects and delivering operational improvements.
Ability to communicate and manage stakeholders, including presenting to senior leadership.
Business proficiency in English and local languages.
A valid driver's license.
A bachelor's degree is preferred, but not required.

Responsibilities

Develop and manage delivery programs and initiatives aligned with Tesla’s strategy, focusing on customer experience, operational efficiency, and cost optimization.
Analyze data, trends, and feedback to identify operational bottlenecks and implement improvements.
Collaborate with Customer Engagement Managers, Sales, Service, and Logistics to streamline the end-to-end delivery journey.
Plan and coordinate delivery events in alignment with cross-functional stakeholders.
Plan vehicle staging, parking capacity, and logistics coordination.
Forecast manpower requirements and allocate additional support during peak delivery days.
Establish scalable processes to improve delivery efficiency and optimize available resources.
Serve as the subject matter expert for backend processes related to vehicle operations and fulfilment.
Define and track program key performance indicators, report on program success, and provide regular updates to senior leadership.
Ensure compliance with regulatory requirements and Tesla’s operational policies.
Lead and manage a team of Delivery Advisors, providing the tools, knowledge, and guidance needed to deliver a strong customer experience.
Provide ongoing coaching, performance management, and development opportunities for the team.
Establish best practices for customer interactions, vehicle handovers, and issue resolution.

Desired Qualifications

Experience in field or market operations.

Category	Sales & Customer Support
Location	Andheri East, Mumbai, MAHARASHTRA
Requisition ID	240266
Type	Full-time

Job Description

<p>At Tesla, we continuously challenge our operational setup in pursuit of the most optimal ways of working and enhancing the experience of our customers. The Delivery Operations Program Manager will be responsible for overseeing and optimizing the entire vehicle delivery function for the region. This role will involve strategic planning, cross-functional coordination, and execution of initiatives aimed at accelerating the fulfilment process and enhancing the customer experience.</p> <p>A successful candidate will play a pivotal role in scaling delivery operations, ensuring seamless coordination between internal teams, and planning logistics and events to support peak delivery periods.</p>

Job Responsibilities

Strategic Planning & Delivery Optimization:

Develop and manage delivery programs and initiatives that align with Tesla’s overall strategy, with a focus on customer experience, operational efficiency, and cost optimization.
Analyze data, trends, and feedback to identify operational bottlenecks and implement improvements.

Cross-Functional Coordination:

Collaborate with Customer Engagement Managers, Sales, Service, and Logistics to streamline the full end-to-end delivery journey.
Plan and coordinate delivery events, ensuring alignment with cross-functional stakeholders.
Ensure proper planning for vehicle staging, parking capacity, and logistics coordination.

Delivery Execution & Resource Planning:

Forecast manpower requirements and allocate additional support during peak delivery days.
Establish scalable processes to improve delivery efficiency and optimize available resources.

Process & Compliance Management:

Act as the Subject Matter Expert (SME) for back-end processes related to vehicle operations and fulfilment.
Define and track program KPIs, report on program success, and provide regular updates to senior leadership.
Ensure compliance with regulatory requirements and Tesla’s operational policies.

Team Management & Leadership:

Lead and manage a team of Delivery Advisors, ensuring they have the necessary tools, knowledge, and guidance to deliver an exceptional customer experience.
Provide ongoing coaching, performance management, and development opportunities for the team.
Establish best practices for customer interactions, vehicle handovers, and issue resolution

Job Requirements

7+ years of relevant experience in project management, operations, or logistics.
Strong analytical and problem-solving skills, with experience in data-driven decision-making.
Proven track record of managing cross-functional projects and delivering operational improvements.
Excellent communication and stakeholder management skills, including the ability to present to senior leadership.
Experience in field/market operations is a plus.
Experience managing teams
Business proficiency in English and local languages.
Valid driver’s license holder.
Bachelor’s degree preferred

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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