Data Analyst 2 - Customer Reporting

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. Reporting to the Manager, Customer Reporting, you will be responsible for delivering custom and standard reporting that demonstrates the impact of Spring Health to its customers. You will collaborate closely with Customer Success and Subject Matter Experts to refine Spring’s storytelling strategy and data artifacts. This role is expected to support a combination of ad hoc requests and dashboard development.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

What you’ll do: 

• Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact

• Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs

• Developing a deep understanding of our products and how we tell the story of their impact to customers

• Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting

• Surface opportunities to automate and scale commonly requested reports and data sets

• Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex

What success looks like:

• Customers and internal stakeholders are highly satisfied with the quality of work produced

• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality

• Requests are completed in a timely manner while still prioritizing a high standard of quality

• Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions

• Dashboards and analyses deliver ongoing value to stakeholders 

What you’ll bring:

• You are strong with SQL and are able to effectively query data across many sources

• You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.

• Strong analytical skills and a keen eye for detail

• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders

• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience

• You are humble, highly motivated, and thrive in fast-paced environments

• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

• Prior experience with R is nice to have

• Prior experience with dbt is nice to have

• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you

• Ability to travel periodically (<25%)

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.