Account Executive - Midmarket Expansion

RingCentral expands into NZ channel with Digital Island. 1 Sep 2026 3 mins Digital Island to design, sell, implement and support RingCentral's suite of unified comms, contact centre and customer engagement solutions. Cloud communications and IT service provider Digital Island has secured a strategic partnership with RingCentral to introduce the vendor's agentic voice AI offerings to New Zealand businesses. Through the collaboration Digital Island has become RingCentral's first partner in New Zealand. It will see the vendor combine its agentic voice AI communications platform together with Digital Island's local collaboration expertise and service framework. As RingCentral's local partner, Digital Island will design, sell, implement and support the vendor's suite of AI-powered unified communications, contact centre and customer engagement solutions to its customer base across the country. The partnership enables Digital Island to give local businesses access to the world-class, AI-powered unified communications and contact centre solutions that modern organisations require, said Digital Island CEO Leon Sheehan. "With New Zealand's labour productivity estimated to be around 40 per cent below the top half of OECD economies, businesses are increasingly looking to technology and AI to drive efficiency and growth," he said. "We are committed to helping businesses transform both customer and employee experiences, with our New Zealand-based team of experts. "Whether organisations are taking their first steps into cloud and AI adoption or accelerating business-wide transformation, Digital Island is here to help them realise the full potential of these technologies." The RingCentral platform caters for organisations of all sizes from SME through to enterprise segments, said Sheehan. "It's particularly well suited to growing mid-sized and large organisations looking to replace legacy phone systems, support hybrid work, improve customer engagement, integrate AI into their communications workflows and business applications," he added. "However, some of the out of the box AI features, such as Virtual Receptionist or Virtual Assistants, can really add value to SME businesses, helping improve productivity and customer experience without needing additional headcount or deep AI expertise." Agentic voice AI can turn every customer interaction into a measurable business outcome, said RingCentral executive vice president and general manager of global strategic providers Homayoun Razavi. "The opportunity in front of New Zealand businesses right now is bigger than most realise," he added. "Together [with Digital Island], we're giving New Zealand businesses a direct path to agentic voice AI, running on a cloud platform built for reliability, data privacy, and enterprise-grade security." Razavi added that RingCentral built its global strategy on partnering with local market leaders who understand what their customers need on the ground. "Digital Island is exactly that partner as our first GSP in New Zealand," he said. Meanwhile, Frost & Sullivan's head of connected work and customer contact research for Asia-Pacific Krishna Baidya said in a statement that New Zealand organisations were prioritising operational resilience, predictable spend, and execution quality over unproven disruption. "Moving off legacy communications takes more than software licenses. It takes a local partner who can own strategy, deployment, and ongoing support, end to end," he added. "Pairing RingCentral's cloud platform with Digital Island's local service model gives New Zealand businesses a practical, lower-risk path to modernisation." Digital Island said it was currently working with RingCentral to engage with early-adopter clients ahead of general availability of the range locally later this year. Don't miss a thing Join the Reseller News mailing list for daily news on the IT channel, covering business, technology, products, and services. by Louis van Wyk Senior Reporter Louis van Wyk is a freelance journalist based in the Central North Island, and a former staff reporter and editor at Reseller News New Zealand. He started his career as a local government and crime reporter in South Africa.

RingCentral's Chief Accounting Officer Tarun Arora disposed of 5,623 Class A Common Stock shares on 20 and 21 August. The transaction included 3,747 shares remitted for tax withholding upon restricted stock unit vesting and 1,876 shares sold through a pre-scheduled Rule 10b5-1 trading plan established in May 2026. Arora retains 80,384 shares in the cloud communications company, which has a market capitalisation of $5.8 billion. RingCentral shares closed at $67.01 on 21 August, reflecting a one-year total return of 131%. The company reported trailing twelve months revenue of $2.6 billion, up 5% year-over-year, with operating margin improving to 6.7% from 4.8% in 2025.

AI readiness for law firms: getting your systems ready for Harvey, CoCounsel, and beyond. Legal AI is now a competitive advantage for law firms. Harvey is now used by more than 100,000 lawyers across 1,300-plus organizations. CoCounsel, Thomson Reuters' assistant, is wired directly into Westlaw and Practical Law. Platforms like Litify, Clio, and RingCentral are layering AI into the systems firms already run every day. But here's what the vendors won't tell you in the demo: AI readiness for law firms has almost nothing to do with which tool you buy. It has everything to do with whether the systems underneath it are clean, connected, and secure enough to trust an AI on top of them. The best legal AI pointed at messy data, disconnected systems, and loose security will only multiply your problems faster. Before your firm signs up for any of these platforms, the foundation is what determines whether you get value or a very expensive disappointment. Popular legal tech platforms today. Look at what some of the law firms Eclipse Networks, Inc. work with depend on: Harvey and CoCounsel generate research, summaries, and first drafts - but their output is only as good as the documents and matter data you feed them. Garbage in, confident-sounding garbage out. Litify runs on Salesforce and unifies matter management, intake, billing, and documents into one system, with AI built in. Its value comes entirely from having your data structured and centralized in the first place - Litify's platform is built on Salesforce, AWS, and Anthropic infrastructure. Clio brings AI into practice management through Clio Duo, but it can only reason over the matters, contacts, and time entries you've actually kept organized in it. RingCentral adds an AI layer (RingSense) that transcribes and analyzes client calls and can even route inbound calls automatically. It's a powerful system, but only if it integrates cleanly with your case management system for tracking messages and notes. RingCentral integrates with Clio, Litify, and other legal platforms. Every one of these tools assumes something about your firm: that your data is organized, your systems talk to each other, and your security can withstand pointing an AI at privileged client information. How to avoid stalling on AI projects. Readiness isn't a mindset. It's four concrete conditions, and you can check your firm against each one: * Clean, structured data. AI is a reflection of what you give it. If your matters live half in a case management system, half in email, and half in a shared drive named "Documents_FINAL_v3," an AI tool will surface the wrong version, miss context, and produce answers you can't rely on. Getting your matter data consolidated and consistent is the unglamorous work that makes every AI feature above actually perform. * Systems that connect. The real payoff comes when your phone system, case management, document storage, and research tools share information instead of sitting in silos. That requires deliberate integration and, often, a cloud foundation built to support it. Sorting out which systems you need and how they fit together is exactly the kind of planning a virtual CTO exists to do - mapping your tools to your workflow before you spend on licenses. * Security that can hold privileged data. This is the one that should keep managing partners up at night. Feeding client information into an AI tool raises immediate questions of confidentiality, privilege, and your ethical duty to protect client data. That means enforced multi-factor authentication, controlled access, clear data-handling rules, and knowing exactly where client information goes when a tool processes it. AI readiness and strong cybersecurity and data protection are the same project - you cannot responsibly do the first without the second. * A modern cloud backbone. Most of these platforms are cloud-native and expect you to be too. A firm still anchored to an aging on-premise server and a patchwork of local files will fight the tooling at every step. A properly configured Microsoft 365 and cloud environment gives AI tools the secure, accessible data layer they're designed to work with. Establishing the right technology foundation. The firms getting real value from legal AI started by getting their house in order. They consolidated data, integrated systems, tightened security, and then layered AI tools on top. The firms struggling started with a subscription and discovered the hard way that AI can't fix a broken foundation. You don't need an in-house IT department to get there. Many firms handle this through a co-managed or outsourced IT partnership. Schedule an AI readiness assessment. Before your firm commits to Harvey, CoCounsel, Litify, Clio, RingCentral, or anything else, run a simple AI-readiness check: Is its matter data clean and centralized? Do its core systems actually connect? Can its security stand up to privileged data flowing through an AI? Are Eclipse Networks, Inc. operating in a modern cloud environment? If the answer to any of those is no, that's where the real work is. Eclipse Networks helps law firms build that foundation, from organizing and securing data, integrating case management and communications, to standing up the cloud and security environment that legal AI depends on. If you're weighing an AI platform and want to know whether your systems are actually ready for it, schedule a consultation and Eclipse Networks, Inc.'ll help you build the base before you buy the tool.