Rag & Bone

Direct-to-consumer fashion brand with styling

Sales Assistant

Retail SalesConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$20 - $22 /hrIn-person

About the Job

Requirements

Previous experience in retail stock, logistics, and/or customer service is preferred.
Ability to lift at least 30 pounds and perform the physical activities required, including carrying, pushing, pulling, squatting, kneeling, twisting, turning, climbing, crawling, reaching, and bending.
Availability to work according to the needs of the business.

Responsibilities

Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
Support a high level of customer service through product knowledge and operational ownership.
Partner with the sales team to provide customer service.
Assist with floor sets, window changes, and other merchandising expectations as needed.
Assist with point-of-sale transactions, customer repairs, dry-cleaning, and alterations processes.
Maintain a consistent company-wide customer-service experience.
Understand and exemplify the rag & bone brand philosophy and lifestyle.
Emulate the brand aesthetic and embody a strong sense of fashion.
Maintain knowledge and understanding of all policies and procedures.
Understand back-of-house and front-of-house information technology systems.
Accurately process point-of-sale transactions.
Assist with public relations requests, consignment, and stylist pulls.
Assist with client services, including quality guarantees, order status, alterations, and messenger services.
Follow loss-prevention procedures.
Act consistently within the company’s core values.
Manage conflict appropriately with team members and take ownership of contributions to the team.
Contribute to a positive, professional, productive, and team-oriented store atmosphere.
Identify opportunities to support the team in delivering high-quality customer service.
Receive feedback from management and peers.

Desired Qualifications

Previous experience in retail stock, logistics, and/or customer service.

Position Sales Assistant

Reports To General Manager/Store Manager/Assistant Manager/Supervisors

Overview

As a Sales Assistant you will support the sales team and front of house operational functions. Front of house functions include, but are not limited to, greeting customers, maintaining salesfloor standards, answering phones, and assisting sales team with client interactions. Your role is to support the goal of providing a best-in-class customer service experience.

Core Competencies

Personal and Interpersonal Skills

Authentic

Composure

Customer Focus

Ethics and Values

Integrity and Trust

Interpersonal Savvy

Listening

Peer Relationships

Relationship with Manager/Mentor

Self-Knowledge

Energy and Drive

Drive for Results Strategic Skills

Solution Oriented Operating Skills

Time Management

Key Roles and Responsibilities

Customer and Brand Experience

Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.

Support a best-in-class level of customer service through extensive product knowledge and operational ownership

Partner with the sales team to provide exemplary customer service

Assist with floor sets, window changes and other merchandising expectations as needed

Assist with POS, customer repairs, dry-cleaning, and alterations processes

Maintain a one company/one experience perspective in all customer service interactions

Understand and exemplify the rag and bone brand philosophy and lifestyle

Emulate the brand aesthetic and embody and strong sense of fashion

Maintain Operational Excellence

Policy and Procedure

Maintain a knowledge and understanding of all Policy and Procedure

IT Systems

Have proper understanding of BOH/FOH IT systems

Accurately process Point of Sale transactions

Assist with PR requests, consignment and stylist’s pulls

Assist with client services i.e. quality guaranteed, order status, alterations, messenger

Follow loss prevention procedures

Personal Excellence

Consistently act within the core values of rag and bone

Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team

Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Identify opportunities to support the team in delivering best in class customer service

Ability to receive feedback from management and peers

Experience/Capabilities

Previous experience in retail stock, logistics, and/or customer service preferred

Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

Availability to work per the needs of the business

About the Company

Rag & Bone

Direct-to-consumer fashion brand with styling

Rag & Bone is a contemporary fashion brand that creates clothing, shoes, and accessories for men and women. It sells directly to customers through its website and physical stores, and also offers personalized styling by pairing shoppers with expert stylists to curate outfits. The company backs its products with a satisfaction guarantee and provides electronic gift cards as an additional revenue stream. Products are designed and crafted with a focus on urban style, quality, and durability, and are sold globally to customers who value authenticity and thoughtful design. Rag & Bone differentiates itself through its emphasis on craftsmanship, sustainable and ethical practices, and a direct-to-consumer shopping experience that includes tailored styling. The company’s goal is to deliver well-made, stylish apparel with integrity while building a loyal, globally-minded customer base.

Company size: 501-1,000
Company stage: Acquired
Total funding: $56.5M
Headquarters: New York City, New York
Founded: 2002

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