Business Analyst

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

This position features a hybrid work arrangement. Candidates must be available and willing to work on-site at our Downtown Raleigh location on Mondays and Fridays, and at our Rocky Mount location on Tuesdays, Wednesdays, and Thursdays.

This role does not provide visa sponsorship now or at any time in the future. Candidates must have authorization to work without requiring employer-sponsored work authorization.

Kyndryl is seeking a Business Analyst to support the North Carolina DMV the Modernization Program, a large-scale transformation initiative focused on modernizing critical DMV operations and services. This role will serve as the bridge between business stakeholders and technical teams, ensuring business objectives, processes, and operational needs are effectively translated into technology solutions.

The Business Architect will analyze and document business capabilities, processes, information flows, stakeholder impacts, and organizational requirements while helping drive the successful implementation of the MAX solution.

Key Responsibilities

• Lead business process analysis, requirements gathering, and stakeholder engagement activities.
• Facilitate workshops, interviews, and working sessions with business and technical teams.
• Document current-state and future-state business processes, workflows, and operational models.
• Translate business requirements into functional specifications and solution recommendations.
• Conduct gap analyses and assess business impacts, dependencies, risks, and opportunities.
• Collaborate with project teams to ensure alignment between business objectives and technical solutions.
• Support User Acceptance Testing (UAT), including test planning, execution support, defect tracking, and validation.
• Assess stakeholder impacts and support organizational change initiatives.
• Help define and document business architecture components, including business capabilities, information flows, organizational roles, and process frameworks.
• Provide strategic recommendations regarding business transformation and modernization efforts.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Qualifications

• 10+ years of experience as a Business Analyst or related role supporting enterprise application implementations.
• Strong experience with business process mapping, requirements elicitation, documentation, and gap analysis.
• Experience facilitating stakeholder workshops and collaborating across business and IT organizations.
• Knowledge of User Acceptance Testing (UAT) methodologies and coordination.
• Excellent analytical, communication, presentation, and stakeholder management skills.
• Experience translating business needs into functional and operational requirements.
• Knowledge of the ADOT MVD MAX Solution.
• Must be authorized to work and reside in the United States.

Preferred Qualifications

• Experience supporting DMV, transportation, government, or public-sector modernization initiatives.
• Experience with writing technical user stories, understanding API technologies.
• Vehicle related business knowledge. 
• Understanding of enterprise architecture and business architecture concepts.
• Experience working on large-scale digital transformation programs.
• CBAP, CCBA, PMI-PBA, or similar certification preferred.

The compensation range for the position in the U.S. is - $115,080 to $218,520based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):  $138,120 to $262,320    
California (All Other): $126,600 to $240,480    
Colorado: $115,080 to $218,520    
Massachusetts: $115,080 to $240,480    
New York City: $138,120 to $262,320    
Washington: $126,600 to $240,480    
Washington DC: $126,600 to $240,480    
                                
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Equal Opportunity Employer (EOE) Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.