Consumer Direct Care Network

Provides self-directed in-home personal care

Administrative Coordinator 1

Administrative SupportConfirmed live in the last 24 hours

Full-timeRichmond, VA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is preferred.
Previous office experience is preferred.
A combination of education and experience is accepted.
Must successfully pass a background screening.
Must be able to sit, talk, or hear regularly; use repetitive hand motion, handle or feel, and stand, walk, reach, bend, or lift up to 20 pounds frequently, with reasonable accommodations available.

Responsibilities

Coordinate administrative duties in compliance with Federal and State regulations and Managed Care Organization program rules.
Handle inbound and outbound phone calls, emails, messages, and chats as part of customer service.
Coordinate and manage daily intake and referral processes.
Process client and attendant enrollment paperwork.
Coordinate authorization processes and meet general customer service objectives.
Handle specialized tasks and projects as assigned.
Support day-to-day office operations and client advocacy.
Provide customer service to internal and external clients.
Answer inbound and outbound calls accurately and address queries and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable by auditing service authorizations for accuracy and facilitating corrections with Managed Care Organization representatives.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge needed to coordinate workflow.
Participate in professional development and training activities.
Perform other duties as assigned.

Desired Qualifications

Bilingual ability is preferred in various locations.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Provide excellent customer service to internal and external clients.
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
Process forms and documents in relevant systems
Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
Communicate effectively.
Comply with applicable legal requirements, standards, and policies, and procedures.
Maintain the necessary skills and knowledge to coordinate workflow.
Exhibit an intermediate level of computer efficiency.
Demonstrate effective problem-solving and decision-making skills.
Participate in professional development and training activities.
Bi-lingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

High School Diploma or GED preferred
Previous office experience preferred
Combination of education and experience
Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Consumer Direct Care Network

Provides self-directed in-home personal care

CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Missoula, MT
Founded: 1990

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