Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Provide excellent customer service to internal and external clients.
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
Process forms and documents in relevant systems
Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
Communicate effectively.
Comply with applicable legal requirements, standards, and policies, and procedures.
Maintain the necessary skills and knowledge to coordinate workflow.
Exhibit an intermediate level of computer efficiency.
Demonstrate effective problem-solving and decision-making skills.
Participate in professional development and training activities.
Bi-lingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

High School Diploma or GED preferred
Previous office experience preferred
Combination of education and experience
Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the company

CDCN helps people who self-direct their in-home care by coordinating a nationwide network of caregivers and handling Medicaid payments. Clients and families choose how their home care is organized, and CDCN provides access to caregivers, scheduling, oversight, and payer support to implement that plan. The company differentiates itself with its national reach, large caregiver network (over 138,000), and focus on caregiver development and mission-driven values, supported by a long history since 1990. Its goal is to help people live safely, healthily, and independently at home by delivering personalized, in-home care.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Missoula, Montana

Founded

1990

Get referred to Consumer Direct Care Network

See people who can refer or advise you

Simplify's Take

What believers are saying

2025 employee ownership supports retention and recruiting in a labor-starved caregiving market.
Expanded 2026 Tennessee website and program workflows improve caregiver onboarding and compliance.
2026 state contract renewal visibility supports cross-selling new Medicaid waivers and brokerage services.

What critics are saying

State Medicaid rate pressure hits TennCare fees on July 1, 2026, squeezing margins.
Washington's 2025-2027 SEIU contract raises labor costs and union bargaining leverage.
Large-state fiscal intermediary scrutiny after 2026 New York CDPAP fraud litigation threatens CDCN's model.

What makes Consumer Direct Care Network unique

2025 EOT gives employees over 30% ownership across 14 states.
CDCN serves self-directed in-home care for disability, chronic illness, and aging clients.
Tennessee contract runs through June 30, 2028, anchoring recurring Medicaid administration revenue.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Consumer Direct Care Network

Administrative Coordinator I

About the job