Audiology Administrative Technician - Otolaryngology

Job Details

The Audiology Technician provides clinical and operational support to audiology services across multiple practice locations. This role supports hearing aid and device workflows, walk-in clinic services, and patient flow to improve provider efficiency and access to care. The Audiology Technician ensures clinic readiness, coordinates device logistics, and assists with administrative and specialty program workflows. This position contributes to operational effectiveness by supporting continuity of care, patient access, and efficient clinic operations according to the Jefferson Health Values and Habits.

*When applying please include a letter explaining why your interest in this role and what makes you a standout candidate.*

Job Description

Essential Functions:

Clinical & Patient Support

• Assist audiology providers with patient flow and clinical support activities
• Support hearing aid walk-in clinic services, including troubleshooting and triage
• Provide support for unscheduled patient needs and escalate concerns appropriately
• Support patient communication for appointments and follow-up care
• Assist with intake, check-in/out, and staffing coverage as needed

Hearing Aid & Cochlear Implant Device Lifecycle Management

• Coordinate ordering, receiving, tracking, and preparation of devices
• Manage repairs and returns including patient communication
• Maintain accurate documentation in Electronic Medical Record and Hearing Aid/Cochlear Implant Database
• Support follow-up processes and continuity of care

 Operational Workflow & Clinic Efficiency

• Support scheduling workflows and chart preparation
• Perform chart review to improve scheduling accuracy
• Maintain clinic flow and support patient access
• Collaborate across teams to improve throughput

 Equipment & Clinic Readiness

• Perform routine equipment checks and coordinate calibration
• Maintain supplies and clinic readiness
• Monitor and order inventory as needed

Program & Administrative Support

• Support specialty programs (Progressive Tinnitus Management/PTM) and departmental initiatives (1394 Patients to be Scheduled Work Queue)
• Assist with workflow and operational tracking
• Participate in training and continuing education

Other Responsibilities

• Travel between locations as required - Provide cross-site coverage - Assist with events and outreach - Perform other duties as assigned

Education – Required:

• High School diploma/GED and Associates Degree.

Education & Experienced – Preferred:

• Bachelor degree preferred
• 1 year Previous healthcare or patient service experience preferred
• 1 year Experience in audiology or hearing healthcare preferred
• 1 year Experience supporting hearing aid devices and workflows preferred
• Experience in audiology or hearing healthcare preferred
• Experience supporting hearing aid devices and workflows preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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