Product Manager - Loyalty Performance Management

About LJI

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognized as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

The OPPORTUNITY

Loyalty Juggernaut is seeking an entrepreneurial Services Product Manager to identify, validate, launch, and scale new consulting, managed-service, and technology-enabled offerings, owning the full lifecycle from idea to a practice.

WHAT YOU WILL OWN

Opportunity discovery and business case

• Build a pipeline of new-service ideas from customer needs, sales signals, market shifts, and platform capabilities.
• Run market, customer, and competitor research to define the target buyer, priority use cases, and differentiation.
• Build business cases, financial models, and pricing options that drive clear go / no-go investment decisions.

Offer design and productization

• Turn validated ideas into repeatable, sellable offers with defined scope, deliverables, methodology, and success metrics.
• Design the service blueprint, delivery model, and reusable IP (playbooks, templates, tools) that improve consistency and margin.
• Pilot with design-partner customers and align with Product and Engineering on supporting platform and tooling needs.

Go-to-market and sales enablement

• Partner with Marketing on positioning, messaging, and launch plans.
• Create sales assets (offer decks, case studies, ROI tools, battlecards) and enable Sales, Customer Success, and partners.
• Support early deals directly and convert pilots into references and repeatable demand.

Launch, scale, and practice leadership

• Own launch readiness and the post-launch roadmap across the offer, commercial model, delivery, and technology.
• Run the incubated practice as its general manager, accountable for pipeline, revenue, margin, and client outcomes.
• Define graduation criteria, recommend whether to scale or integrate and hand over to a permanent leader.

EXPERIENCE AND QUALIFICATIONS

• 7+ years in services product management, consulting offer development, strategy, professional services, or a related role.
• Proven record of taking a B2B service, solution, or practice from concept to launch and measurable commercial growth.
• Strong customer discovery skills and commercial fluency across business cases, pricing, unit economics, and forecasting.
• Experience designing productized consulting, implementation, or managed-service offers.
• Track record of working with Marketing, Sales, Product, and Engineering to launch and sell enterprise offerings.
• Executive-grade written, visual, and verbal communication.
• Bachelor’s degree/equivalent experience; background in loyalty, enterprise SaaS, travel, retail, or financial services preferred.

LEADERSHIP PROFILE

Builder’s mindset

Creates clarity, structure, and momentum where no established playbook exists.

Commercial judgment

Connects customer value to willingness to pay, delivery economics, and scalable growth.

Evidence over enthusiasm

Tests assumptions quickly and is willing to stop or reshape ideas that do not earn further investment.

Ownership

Treats the practice as a business, not a project, and remains accountable after launch.

Nice to have:

• Experience in loyalty, customer engagement, enterprise SaaS, travel, hospitality, retail, financial services, or adjacent industries.
• A track record in corporate innovation, venture building, or standing up a new practice from zero to a repeatable, sustainable business.
• Exposure to outcome and usage-based commercial models, partner or coalition economics, and managed-service delivery at scale.