Operations Support Administrator

Overview

Established in 2025, The Vacation Group is a full-service travel collective bringing together four distinguished agencies under one unified brand. As an Internova Travel Group brand and members of Travel Leaders Network, The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours.

Formerly CruCon Cruise Outlet, SinglesCruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals. The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks.

The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others — making The Vacation Group a trusted name in the travel industry for service excellence and innovation. For more information about The Vacation Group click here.

Responsibilities

The person in this role will work directly with our clients. They will be responsible to keep reservations in balance.

• Double checking the accuracy of all bookings.• Maintaining the balance due on reservations – Making sure reservations are up to date with the payments needed.• Responsible to send final payment notice and work with client/s and the agent/s to make sure that proper amount and payment has been received.• Contacting the cruise line and applying the final payment and making sure confirmations for the cruise is correct (zero balance) and record in AgentMate.• Answering and directing phone calls.• Communicating via email regarding any financial needs from the guests.• Maintaining company charges are applied to correct statements.

Qualifications

• Excellent phone skills.• The ability to work well with people and have a great attitude.• Strong attention to detail.• Good math and calculator skills.• Computer skills, including the ability to use the internet and email frequently.• The ability to keep calm under pressure.• Ability to work a flexible schedule, including extended hours, weekends, nights, and holidays.• Ability to function in a past-faced environment, under short time constraints, and within established deadlines.

Pay and Benefits

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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