Operations Coordinator

Job Description

The Operations Coordinator position is responsible for supporting the Operations Leads and the Operations Support Analysts in executing data, task & project management of DAC client’s Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to the Operations, Account and Client teams.  This role has ultimate responsibility and accountability for assigned projects and manages all aspects of the project life cycle: Initiation, Planning, Execution, Monitoring & Control, and Closure.

Responsibilities

• Analyse, prep, and process data timely and accurately for launch and ongoing optimization.
• QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
• Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client’s location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
• Ensure all project data is complete, accurate, and up to date across all project tools. Responsible for project and task audit to ensure data completeness and accuracy.
• Adhere to established internal DAC processes, business processes, and vendor processes, using all DAC-approved tools and defined communication protocols.
• Escalate new scenarios or out of process scenarios accordingly to the Senior Operations Lead and/or the Director, Operations LPM
• Be knowledgeable and proficient in working in vendor, publisher, and DAC systems and tools.
• Assist the team with time-sensitive requests and or as required.
• Trouble-shoot, solution and execute to correct data and address account, client, and or vendor issues, risks, and concerns. Escalate when appropriate.
• Effectively multi-task and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
• All other duties as assigned

• Skill Requirements:

• Ability to quickly adapt in a dynamic environment and learn new processes, products & systems.
• Strong problem-solving skills combined with flexibility, creativity, and tenacity.
• Proven ability to work collaboratively across different agency teams.
• Excellent conceptual, organizational, analytical, and problem-solving skills required. 
• Manage competing demands and prioritize work objectively, superior time management skills.
• Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
• Superior oral and written communication skills as well as effective presentation skills.
• Professional, mature, self-motivated, self-directed, and high attention to detail.
• Proficient in data analysis and Excel; formatting, formulas, concatenation, and macros.

•  Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management
• Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.
• Team-orientated, collaborative, and excellent interpersonal skills

Preferred Requirements

• Ad agency exposure, with digital environment experience, preferred.
• Google Business Profile and Facebook experience, preferred.

What you will get

• Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive Benefits:
  • Competitive salary and comprehensive health benefits.
  • Generous PTO, wellness initiatives and parental leave.
  • Opportunities for continued learning and professional development.
  • A supportive, collaborative, and casual work environment.

How We Work

This role requires three days in-office. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by law. If you require an accommodation in any aspect of the selection process, please reach out to [email protected]