J

John Lewis Partnership

Employee-owned retailer operating John Lewis Waitrose

Customer Delivery Driver - Supermarket Assistant

Part-TimePosted on 10/3/2026Deadline 10/9/26
£14.31/hr
Entry
Edinburgh, UK
In Person

About the job

Requirements
  • Hold a full, valid UK Category B manual driving licence with no more than six penalty points.
  • Have customer service skills.
  • Have time management skills.
  • Be able to meet the physical requirements of the role, including lifting crates and moving cages.
  • Be comfortable working independently and be self-motivated and adaptable.
  • Be IT literate.
  • Be at least 18 years old.
  • Be available for varied hours Monday to Saturday, including Saturdays and either mornings from 08:00 or evenings until 22:15.
Responsibilities
  • Check the delivery routes for the day.
  • Load and prepare the van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
  • Complete appropriate vehicle safety checks and maintain full road compliance and health and safety.
  • Represent the Waitrose brand while on the road, prioritizing customer service.
  • Help customers with their shopping and build rapport based on trust and service.
  • Support the wider shop team with general shopkeeping tasks when required, including stock replenishment and housekeeping.
Desired Qualifications
  • Have previous experience in a driving role.
  • Have knowledge of chilled vehicles.

About the company

J

John Lewis Partnership

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John Lewis Partnership operates two main brands in the UK: John Lewis, a department store, and Waitrose, a high-quality grocery chain. Its model involves Partners (employees) owning the business and sharing in decisions, rewards, and responsibilities, while delivering reliable in-store and online shopping experiences focused on price, quality, and service. The company differentiates itself by being employee-owned and values-driven, emphasizing kindness, respect, teamwork, and never knowingly underselling on price or quality. Its goal is to build a happier world by growing a trusted, customer-focused retail business that treats people well and adapts to change.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

1929

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Simplify's Take

What believers are saying

  • Interim 2026 sales rose 2% to £6.3bn; Waitrose gained 4% to £4.3bn.
  • September 2026 launched 10,400 seasonal roles, signaling confidence ahead of peak trading.
  • Kevel rollout and Epsilon offsite media expand monetization of first-party data across John Lewis and Waitrose.

What critics are saying

  • First-half 2026 pre-tax loss hit £124m, pressured by costs, restructuring, and slower discretionary demand.
  • John Lewis sales fell 2% in H1 2026, exposing ongoing department-store weakness versus Waitrose.
  • A failed Christmas peak or sustained store irrelevance would undermine the partnership’s turnaround economics.

What makes John Lewis Partnership unique

  • Employee ownership lets John Lewis reinvest profits, pay, and service through downturns.
  • Waitrose plus John Lewis share loyalty, first-party data, and ROPO measurement across channels.
  • Platter, wellbeing bays, and sports concepts turn stores into destination experiences, not commodities.

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Benefits

Night Premium

Flexible Work Hours

Remote Work Options

Health Insurance

Paid Vacation

Paid Holidays

Sabbatical Leave

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Stock Options

Company Equity

Lifetime Insurance

Phone/Internet Stipend

Home Office Stipend

Conference Attendance Budget

Professional Development Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Relocation Assistance

Adoption Assistance

Childcare Support

Elder Care Support

Gym Membership

Commuter Benefits

Meal Benefits

Pet Insurance

Legal Services

Employee Discounts

Sabbatical Leave

Company News

InternetRetailing
Sep 26th, 2026
KEY PLAYER PROFILE How JLP is building a connected retail media ecosystem around first-party data.

KEY PLAYER PROFILE How JLP is building a connected retail media ecosystem around first-party data. 26 Sep 2026 John Lewis Partnership (JLP) is tackling the challenge of finding customers in an increasingly fragmented market by treating its retail media offering not as an advertising channel, but as an extension of its customer data strategy. Working with Epsilon, JLP is allowing brands to extend campaigns beyond the John Lewis and Waitrose websites into offsite environments including CTV, streaming services, online video and display advertising. At the same time, its partnership with retail media technology provider Kevel is strengthening onsite capabilities through AI-powered targeting, self-service campaign management and closed-loop measurement that links digital advertising to purchases made both online and in-store. Taken together, the two partnerships reflect one of the central themes in retail media: consumers increasingly expect brands to recognise them consistently across different environments. RetailX consumer survey results show that more than 70% of consumers believe good personalisation means a brand gets it right consistently rather than only occasionally, while more than half believe loyalty memberships result in more relevant communications. Customers are signalling that they value recognition - but only when it delivers genuinely useful experiences rather than repetitive advertising. With millions of customers shopping across both John Lewis and Waitrose, supported by extensive loyalty data and purchase histories, JLP can begin to understand customer behaviour across very different purchase journeys. Grocery shopping typically involves frequent, habitual purchasing decisions, while purchases through John Lewis often involve longer periods of consideration and research. Combining those behavioural signals creates a more complete picture of customer intent than either business could generate independently. Stay ahead of the ad curve. Get the latest retail media news, opinion and insight delivered straight to your inbox As Jemma Haley, Retail Media Lead for the John Lewis Partnership, explains: "This move is a big step forward in creating an insight-led retail media offer that spans both grocery and non-grocery. It helps us build a detailed understanding of audiences across vastly different purchase journeys, from immediate necessities to more considered items. This will enable brand partners to target smarter audiences, powered by first-party data, helping our customers discover more relevant brands." JLP's investment in measurement is equally significant. Connecting online marketing activity with offline purchasing behaviour is a persistent challenge. Traditional digital attribution often ends when a customer leaves a website, making it difficult for brands to understand whether online advertising ultimately influenced store sales. The introduction of ROPO (research online, purchase offline) measurement also begins to close that gap. By combining onsite retail media exposure with loyalty data, advertisers can understand whether customers who researched products digitally subsequently purchased in-store. The investment in AI-powered targeting through Kevel illustrates how retail media is evolving. Rather than targeting broad demographic groups, brands can build campaigns around behavioural signals, purchase intent and shopping context, and delivering more relevant communications. For Kaitlin Craig, Digital Retail Media Lead at the John Lewis Partnership, the objective is to use customer understanding to improve experiences for both shoppers and brands. "With over 160 years in retail, we hold really rich customer insights - and we're now able to share this with trusted partner brands. By targeting our retail media, we can improve the experience for brands and customers alike - whether that's reminding customers of old favourites, or helping them connect with exciting new brands. The early results are exciting, and we're only getting started." Tim Frankcom, President of Europe and APAC at Epsilon, adds: "The offsite opportunity is enormous and connecting onsite and offsite media remains a key challenge. It's all too easy to rely on retail media partners that lean heavily on third-party data, but this can result in fragmented targeting and a disjointed customer experience. JLP is taking a different approach, giving brands access to real identity - not guesswork - and campaigns that truly reflect the customer."

The Retail Bulletin LTD
Sep 10th, 2026
John Lewis losses widen to £124m amid rising costs.

John Lewis losses widen to £124m amid rising costs. John Lewis Partnership has seen its pre-tax loss widen to £124 million in its first half, from £88 million a year earlier. The partnership was hit by increased costs in the period as operating became more expensive. This was attributed to increased employment costs, including the annualisation of last year's National Insurance rise, technology modernisation, and the cost of managing operations through the summer heatwaves to maintain service levels for customers. The partnership also increased staff pay by £108 million. Across the John Lewis Partnership, sales grew by 2% to £6.3 billion in the 26 weeks to 1 August, after Waitrose sales rose by 4% to £4.3 billion. Adjusted operating profit at the supermarket was £103 million, down £7 million, after it incurred the extra cost of running its operations through the heatwaves and increased investment in loyalty and lowering prices. Meanwhile, sales at John Lewis department stores declined by 2% to £2 billion, as the retailer faced a more "challenging" market. The partnership said John Lewis engaged in more promotional and clearance activity in the half year, supported by disciplined stock management, which contributed to full-price sales growing by 5.5%. The retailer's adjusted operating loss was £83 million compared to £53 million last year, following softer trading, cost growth, and the partnership's decision to continue investing in the transformation of the brand. John Lewis Partnership's pre-tax loss before exceptional items was £89 million, compared to £34 million last year. September 8, 2026 Jason Tarry, chairman of the John Lewis Partnership, said: "Its first half results reflect its continued investment in its transformation, a more challenging trading environment and the increased costs of doing business. "Partnership sales grew, customer satisfaction remains strong and the stores we've transformed are outperforming the rest of our estate. That gives us confidence in the commercial headroom for both Waitrose and John Lewis." John Lewis Partnership said it is remaining cautious in its outlook for its second half, adding that its full-year outcome will be determined by peak trading. Tarry said: "The Retail Bulletin is managing the business with discipline and have chosen to keep investing in its customers, Partners and the long-term strength of its brands. "While losses grew in the half, its employee-owned model allows The Retail Bulletin to take that longer-term view, supported by its financial strength. "As in every year, our profit is earned in the second half so our focus now is on serving customers brilliantly through our peak trading period. I'm grateful to all our partners for everything they continue to deliver."

Iconic Media
Sep 10th, 2026
John Lewis Partnership losses more than double in tougher trading.

John Lewis Partnership losses more than double in tougher trading. By Holly Williams, Press Association Business Editor Published 10th Sep 2026, 08:11 BST The retailer reported underlying first half losses of £89 million, up from £34 million a year earlier. The John Lewis Partnership has seen half-year losses more than double amid tougher trading and said it remained cautious over the final six months. The employee-owned group, which owns the department store chain and Waitrose supermarkets, reported losses before tax and exceptional items of £89 million for the six months to August 1, up from £34 million a year earlier. On a bottom line basis, pre-tax losses widened to £124 million from £88 million a year ago as it said costs also weighed on results, including moves to restructure its head office. You May Like The John Lewis Partnership (JLP) said the head office reorganisation was focused on its central teams and had led to some job losses. While it did not disclose numbers, it said the impact on jobs was less than 1% of its total workforce. Sales in its department store chain fell 2% as it said consumers were holding back on discretionary spending, while sales across the Waitrose supermarket arm rose 4%. Overall half-year sales rose 2% to £6.3 billion. Jason Tarry, chairman of the JLP, said: "Our first-half results reflect our continued investment in our transformation, a more challenging trading environment and the increased costs of doing business." Mr Tarry told the Press Association consumers were cutting back on big purchases. He said: "Consumers are holding back on spending on bigger ticket items. "They're cautious at the moment given what's going on in the world." While the second half of the year including Christmas is traditionally much stronger for the firm, it said it was cautious. JLP said in the half year results: "There is no doubt the wider economic and geopolitical landscape has weighed on our customers during the first half and we remain cautious in our outlook for the second half. "As in every year, the majority of our profit is earned in the second half, and the full-year outcome will be determined by peak trading." Mr Tarry said there will be further cost pressures over the remainder of the year due to the Iran war and a rising workforce bill, pushed up by National Insurance tax increases and wage rises. But he told PA the group was operating in a "highly competitive market" and was "committed to making sure we do everything we can" to keep prices down for shoppers. The John Lewis sales decline marks a reversal of trading fortunes for the group after it saw sales rise by 3% in 2025-26. Underlying operating losses widened to £83 million in the department store arm, from £53 million a year ago, with the firm saying it "invested more in promotions in response to the subdued market". Will Kernan, former non-executive director at John Lewis, has this week taken over from Peter Ruis at the helm of the department store business. The new managing director's career has included stints as boss of high street retailers River Island and The White Company.

City A.M.
Sep 10th, 2026
John Lewis posts £120m loss as Labour tax raid pushes up costs.

John Lewis posts £120m loss as Labour tax raid pushes up costs. Retail Reporter The owner of John Lewis fell to a loss of more than £120m in the first half of its trading year as the retail giant hit out at Labour tax raids for "the increased costs of doing business". The John Lewis Partnership, which also owns Waitrose, posted a pre-tax loss of £124m, 41 per cent larger than last year, as sales grew by just two per cent to £6.3bn. Jason Tarry, chairman of the employee-owned group, said: "Our first-half results reflect our continued investment in our transformation, a more challenging trading environment and the increased costs of doing business." The company said its operating costs in the period were pushed up by the rising cost of employment, including Labour's hike to employer national insurance contributions (NICs), which retailers have warned is preventing them from hiring. Sales at John Lewis fell by two per cent to £2bn in the six months to August, as the department store battled with a "more challenging" discretionary market, as cash-strapped shoppers cut back on spending on big-ticket items. News updates. Stay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox. The retailer said it has been more sparing in its discount offers in a bid to boost sales of full-price items, though it did invest in promotions "in response to the subdued market". The department store chain posted an adjusted operating loss of £83m, up from £53m last year, which it said reflected "softer trading, cost growth" and higher investment. Earlier this month, Peter Ruis stepped down as managing director of John Lewis, just three years into his bid to revamp the "stuffy" department store chain. He has been replaced by former New Look boss Will Kernan. In his last act as managing director, Ruis said the UK economy is facing a "permacrisis" and warned the government against a "terrible" business rates raid on large retailers. Iran war 'weighs on John Lewis customers' Up-market grocer Waitrose was a bright spot for the Partnership in its trading update on Thursday, taking a four per cent sales uplift to £4.3bn. But the group said that higher costs caused by the summer heatwaves weighed on the supermarket's margins and pushed its adjusted operating profit down by six per cent to £103m. Waitrose said it invested £20m in pushing down prices, as grocers compete to attract shoppers minding their budgets amid fears that the Iran war is pushing up inflation. "There is no doubt the wider economic and geopolitical landscape has weighed on our customers during the first half and we remain cautious in our outlook for the second half," the group said. The Partnership said it expects to make most of its annual profit in the second half of the year, adding that it is confident it is "doing the right things for our customers". John Lewis said it will soon see the benefits of its investment in its infrastructure, including shop-floor refurbishments, electronic shelf labels and warehouse automation. Tarry said: "We are managing the business with discipline and have chosen to keep investing in our customers, Partners and the long-term strength of our brands. "While losses grew in the half, our employee-owned model allows us to take that longer-term view, supported by our financial strength."

insight DIY
Sep 10th, 2026
John Lewis sales fall as losses widen amid continued investment.

John Lewis sales fall as losses widen amid continued investment. John Lewis has reported a 2% decline in first-half sales as weaker demand for discretionary purchases and higher costs contributed to a widening operating loss. For the 26 weeks to 1 August 2026, John Lewis sales fell to £2.0bn, compared with £2.07bn in the same period last year. Adjusted operating losses increased to £83m from £53m, reflecting softer trading, cost inflation and continued investment in the transformation of the business. The retailer said the wider discretionary market had become more challenging during the period, although disciplined stock management and more targeted promotional and clearance activity helped full-price sales increase by 5.5%. Across the wider John Lewis Partnership, which also includes Waitrose, sales increased by 2% to £6.3bn. However, loss before tax and exceptional items widened significantly to £89m, compared with £34m a year earlier, with the Partnership citing increased investment, tougher trading conditions and the higher cost of doing business. Investment across the Partnership increased by 29% to £246m during the half, as the business accelerated store modernisation, technology upgrades and improvements to its supply chain and inventory management systems. Cash generated from operations fell by £46m to £131m, while total liquidity remained at £1.4bn. John Lewis said there were encouraging signs that investment in its omnichannel proposition was beginning to deliver results, with refurbished stores outperforming the wider estate. The retailer is investing £50m in its store estate this year, including projects in Glasgow, Cambridge, Leicester, Reading and Liverpool. It has also introduced more than 100 new brands and products, launched a new Sport and Wellness concept and unveiled its new Platter hospitality proposition, which is expected to reach 32 cafés and restaurants by the end of 2027. Investment during the first half has also supported what John Lewis describes as a significant refresh of its website, while the reinstated Never Knowingly Undersold proposition continues to form part of its focus on quality, service and competitive value. Will Kernan has been appointed Managing Director of John Lewis, succeeding Peter Ruis. At Partnership level, the statutory loss before tax increased to £124m from £88m in the comparable period, including £35m of exceptional costs, principally associated with restructuring and the modernisation of its cloud technology. Jason Tarry, Chairman of the John Lewis Partnership, said the results reflected continued investment in the transformation of the business alongside a more challenging trading environment and increasing operating costs. He added that stores which had already been transformed were outperforming the rest of the estate, giving the Partnership confidence in the longer-term commercial potential of both John Lewis and Waitrose. The performance of the two businesses diverged during the half. Waitrose sales increased by 4% to £4.3bn, while John Lewis continued to be affected by pressure on consumer spending on larger discretionary purchases. The Partnership remains cautious about the second half, citing continued economic and geopolitical uncertainty. It said the majority of its annual profit is traditionally generated during the second half of the year and that the full-year result will therefore be heavily dependent on peak trading. Insight DIY Analysis The numbers underline the challenge facing John Lewis. The business is continuing to invest heavily in stores, digital and its proposition at precisely the point when consumers are becoming more cautious about larger discretionary purchases. The encouraging element is the evidence that refurbished stores are outperforming the wider estate. The key question now is whether those improvements can be translated quickly enough across the business to offset rising costs and restore profitability. For suppliers operating across Home, the results are also worth watching closely. John Lewis Home revenue fell to £413m from £425m in the comparable period, while Fashion and Technology revenues also declined. With the critical Christmas trading period still ahead, the second half will provide a much clearer indication of whether the retailer's investment programme is beginning to translate into meaningful commercial returns. 10 September 2026 Insight DIY always publishes the latest news stories before anyone else and we find it to be an invaluable source of customer and market information. Max Crosby Browne - CEO, Home Decor