Food Service Specialist - Deli

Responsibilities

Job Summary: As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Key Responsibilities & Essential Functions:

Customer Service:

• Proactively provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Works independently with minimal supervision

Food Service / Production:

• Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)

Sales:

• Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

Food Safety:

• Cleans and sanitizes display cases
• Operates and maintains all / more complex equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:

BAKERY:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

DELI:

• Ensures service counter Customers are greeted and taken care of in a timely manner
• Manages Make Ready application (TMR) for e-Commerce orders throughout the day
• Uses Fresh Production Planner; ensures all inventory processes are complete and product
• is prepared in the quantities called for on the planner
• Performs inventory management processes (MSI, PAW) as required
• Assists in training other Partners
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Communicates product inventory concerns to the Lead or Manager
• Provides product demos and product education to Customers
• Ensures all sanitation and maintenance tasks for Deli slicers are followed

PREPARED FOODS:

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience - Required

Knowledge/Skills/Abilities:

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Education:

• HS Diploma or GED or equivalent - Required

Licenses/Certifications:

• Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department
• Bakery:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, bend
  * Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021