Associate Analyst - Customer Operational Excellence

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst, Customer Operational Excellence*Mastercard Overview
Mastercard is a global technology company powering the world’s fastest payments network. We connect individuals, businesses, and economies—enabling secure, seamless, and accessible commerce. Beyond payments, we drive innovation, expand financial inclusion, and empower our people to make a meaningful impact. At Mastercard, growth is shared—when the company succeeds, so do our employees.

*Services at Mastercard
The Services organization is a key differentiator for Mastercard, delivering advanced solutions that help customers grow and optimize performance. This team operates with speed, scale, and agility—building end-to-end capabilities for a diverse, global client base.

*Insights & Enablement (I&E) within Services
The Services Business Development Insights & Enablement (BD I&E) team powers the infrastructure, tools, and processes that enable sales teams to operate efficiently and scale effectively.
We partner closely with multiple business teams to:

-Drive operational excellence
-Improve productivity through automation
-Deliver actionable insights
-Simplify sales workflows

Our mission is simple: enable BD teams to focus on selling, while we build the systems and processes that unlock growth.

*Role Overview
Reporting to the Director, Services BD Insights & Enablement, the Analyst will play a key role in supporting the implementation and ongoing evolution of the Contract Lifecycle Management (CLM) platform for the Services organization.
This is a hands-on, execution-focused role that sits at the intersection of sales enablement, product management (internally facing), and process transformation.

*Key Responsibilities:
-Support the design, preparation, and optimization of Services contracting workflows within the CLM platform
-Assist in translating business requirements into structured workflows, rules, and templates within CLM
-Work closely with stakeholders (Legal, Sales, Operations) to map and migrate contractual constructs into systemized processes
-Participate in testing of new CLM features, including identifying issues, validating outputs, and supporting remediation efforts
-Leverage tools such as Ironclad, Salesforce, Signavio, CPQ, and other enablement platforms to enhance execution and efficiency
-Contribute to continuous improvement initiatives focused on automation, standardization, and simplification of contracting processes
-Ensure accuracy, consistency, and governance across workflows and system outputs

All About You:
-Should possess a high degree of problem-solving ability and be a strong and effective communicator
-Strong exposure in one or the other data analysis tools (Excel/SQL/Python), PowerPoint, and Word; ability to create structured analyses, clear presentations, and professional documentation
-Experience or interest in Sales Enablement, Process Transformation, or Product Management
-Exposure to process mapping tools (e.g., Visio, Signavio) or workflow design concepts
-Ability to work effectively in cross-functional, global teams
-Strong stakeholder management skills with the ability to listen, align, and influence
-Structured problem-solver with attention to detail and a bias for execution
-Ability to manage multiple priorities and deliver high-quality work in a fast-paced, dynamic environment
-Strong verbal and written communication skills
-Comfortable working with ambiguity and evolving requirements
-Proficiency in leveraging AI tools to enhance productivity, enable effective multitasking, and operate at a high pace in a demanding environment
-Flexible to collaborate across global time zones

*Important Note:
-This role is focused on Sales Enablement, Contract Lifecycle Management, and Process Optimization, and is not a Data Science or core Data Analytics role
-While analytical skills are valuable, the primary focus is on workflow design, systems enablement, -and business transformation

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.