Interim Delivery Operations Manager

Job Description

<p>Interim role for at least 3 months. Our Delivery Operations Manager is a critical member of the leadership team and serve as a beacon of operational excellence in the market. They act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.</p>

Job Responsibilities

• Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
• Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
• Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities
• Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
• Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands

Job Requirements

• You are a strong people leader, experienced within operations and with proven track record of meeting and exceeding targets and goals. You engage, energize, and promote an inclusive team environment
• Knowledgeable and analytical: You have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
• You are operational and strategic in your leadership, while always remaining hands-on
• You have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
• You are experienced within change management, with the proven ability to lead and engage people through and beyond change
• You have the ability to communicate effectively and respectfully in English and in German
• You hold a valid Driver’s License