U

Unity

Real-time cross-platform 2D/3D content platform

Developer Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeBeijing, ChinaIn-person

About the Job

Requirements

  • Two to four years of experience in a technical role such as technical support, solutions engineering, quality assurance, software development, or a similar area.
  • A bachelor's degree in a technical field or related experience.
  • Ability to trace system and application flows, investigate ambiguous issues, and identify root causes.
  • Ability to work independently with accountability in a fast-paced environment and multitask under pressure.
  • Excellent written and verbal English communication skills.
  • Hands-on experience with SQL, Excel, and data analysis.
  • Familiarity with mobile integrated development environments such as Xcode, Android Studio, or Unity3D.

Responsibilities

  • Serve as the primary technical point of contact for strategic partners, providing timely and accurate support across supported products and platforms.
  • Investigate technical issues end-to-end by identifying root causes, forming hypotheses, and using diagnostic and analysis tools to drive solutions.
  • Own and drive high-profile technical escalations, coordinating with Research and Development and Product Management to reach resolution.
  • Build and maintain working relationships with internal teams, providing structured product feedback and behavioral clarifications.
  • Prioritize and manage concurrent customer issues.
  • Create and maintain knowledge articles and internal documentation to scale team expertise.

Desired Qualifications

  • Experience with diagnostic tools such as Kibana, Charles Proxy, Wireshark, or Postman.
  • Basic knowledge of Java, Objective-C, or C#.
  • Hands-on experience with large language model tools such as Claude, Cursor, or Codex.

About the Company

Unity

Real-time cross-platform 2D/3D content platform

Unity is a software platform for creating interactive experiences in 2D, 3D, VR, and AR. It provides a real-time development engine and editor that lets users design, build, and publish content across many platforms, including mobile devices, PCs, and consoles. The product works by compiling assets, scripts, and scenes into a live, interactive app that can be exported to different devices; users can iterate in real-time and access cross-platform tools, asset libraries, and services. Unity differentiates itself from competitors with its broad, cross-platform real-time engine, a large ecosystem and marketplace, and a tiered subscription model plus additional support services tailored to individuals, studios, and enterprises. Its goal is to help developers—ranging from hobbyists to large companies—create and deploy interactive content quickly and at scale across multiple industries such as gaming, film, architecture, automotive, and engineering.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

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