Program Coordinator 3

Supports all Tulane faculty, staff, visitors, and students by applying our core values to assist customers with travel and expense management, systems training, compliance, outreach, events, and day to day travel and expense administration responsibilities. Supports the department leaders to maintain established partnerships with Tulane constituents and suppliers to provide collaborative, innovative, and leading practices that deliver high quality expertise, significant value, and excellent customer service.

The position exists to provide superior support to the Travel and Expense Managers through back office administrative tasks. This includes providing support to University travelers by answering travel and expense related questions, providing guidance as needed, promoting the travel program and compliance in a positive way by distributing mutually beneficial messaging, current program directions and solutions. The admin assistant will learn and provide valuable assistance and information for departments and schools with various types of travel and expense needs, by delivering excellent systems training, communication, travel and expense reports, and collaborating with the university’s various travel and expense suppliers.  

The development of effective and collaborative relationships with the University stakeholders, travel and expense suppliers is integral to the success of the Travel and Accounts Payable Departments.  

REQUIRED EDUCATION AND EXPERIENCE:  

• Bachelor’s degree from an accredited institution of higher education or equivalent professional experience. (The educational requirement may be substituted with professional experience on a year-for-year basis.  
• One (1) year of experience working in a managed travel program, strategic sourcing, supply chain management, business, finance, accounts payable, or related experience.  
• Two (2) years of experience preparing Excel spreadsheets and reporting  
   

PREFERRED QUALIFICATIONS:  

• Professional experience in a higher education institution.  
• Administrative experience as part of a managed travel program and/or accounts payable.
• Training or demonstrated skills with Customer Excellence/Experience.

• Excellent written and oral communication skills; listening skills to accurately interpret what others are saying.
• Strong interpersonal skills, be very detail oriented, have strong organizational and time management skills.
• Ability to establish and maintain good working relationships with co-workers, supervisors, other University personnel, and the public.
• Ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness. Ability to meet deadlines.
• Ability to utilize Microsoft Office. Travel and Expense Systems experience is preferred.
• Experience with data management tools and reporting, including Concur

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment.  For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.