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TaskUs

BPO providing end-to-end customer experience management

Talent Acquisition Lead

Generalist RecruitingConfirmed live in the last 24 hours
Full-timeCali, Valle del Cauca, ColombiaNo salary listedIn-person

About the Job

Requirements

  • At least two years of experience supervising volume recruitment operations.
  • A Bachelor's degree in Human Resources Management, Business Studies, Marketing, Psychology, or an equivalent field.
  • Proficiency in Google and Microsoft applications.
  • Communication, interpersonal, organizational, and database management skills.
  • Customer service orientation.

Responsibilities

  • Coach the recruitment team continuously, direct and support their professional development, drive performance to achieve department goals and objectives, and keep them informed on policy and process changes.
  • Develop and implement daily action plans to attain recruitment targets, oversee full-cycle recruitment procedures, and ensure all required documents are complete and organized.
  • Perform requisition load balancing to distribute manpower requirements equitably among recruiters on the team.
  • Organize, lead, and document post-interview debriefs, feedback, and post-mortems with recruiters.
  • Develop creative recruitment solutions when the team has difficulty attracting the appropriate level and quality of manpower or staffing.
  • Design, revise, or enhance recruitment tools and templates, including application forms and interview questionnaires, and develop online processes to facilitate recruitment.
  • Manage executive and hiring department leadership by recommending new concepts, providing advice, and coordinating on manpower needs and profile requirements.
  • Collaborate with other departments involved in recruitment and onboarding.
  • Maintain a network of contacts that includes vendors and community organizations, and participate in internal and external recruitment activities.
  • Stay informed about trends and innovative recruiting techniques to maintain competitive recruiting practices.
  • Perform other duties as assigned by management.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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