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Chicago Trading Company

Trades options on exchanges with its own money

Trade Support Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • Experience troubleshooting in a Linux environment via command-line interface.
  • Knowledge of Python and Bash scripting for automation.
  • Prior experience supporting end users in a high-pressure, fast-paced environment.
  • Problem-solving and communication skills, including comfort working with technical and non-technical teams.
  • Attention to detail and a proactive, ownership-driven approach to incident management and process improvement.

Responsibilities

  • Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
  • Monitor real-time production environments, respond to anomalies, and escalate as needed.
  • Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
  • Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
  • Contribute to process improvements, documentation, and knowledge-sharing materials such as runbooks, FAQs, and retrospectives.
  • Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

Desired Qualifications

  • Experience querying databases using SQL and Snowflake.

About the Company

Chicago Trading Company

Trades options on exchanges with its own money

Chicago Trading Company trades options with its own money, standing ready to buy and sell contracts tied to stocks, stock indexes, commodities, and interest rates so other investors can trade when they need to. It began on Chicago's trading floors in US index options and became one of the firms that exchanges such as Cboe and CME appoint to keep prices quoted in their markets. Its traders, quantitative researchers, and engineers build pricing models and automated systems that quote prices and manage risk, and the firm earns money from the small gap between the prices at which it buys and sells. Five options traders founded it in 1995, and it is based in Chicago.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$300M
Headquarters
Chicago, IL
Founded
1995

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