Associate Supervisor - Field Operations

Associate Supervisor, Field Operations

Location: Houston Hub, TX (15–20% Travel Required)

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As an Associate Supervisor, Field Operations in our Field Operations function within the Spine division, you’ll lead day-to-day field operations and inventory management for an assigned hub — owning hub-level logistics, inventory integrity, team performance, and service levels that support case coverage and commercial success.

What You’ll Do:

Hub Operations Execution

• Own day-to-day field operations for the assigned hub, including case-related shipments, inbound receiving, outbound fulfillment, replenishment, and reverse logistics
• Manage daily hub inventory so product is available, accurately located, and correctly transacted to support case coverage
• Partner with the Senior Manager, Field Operations & Distribution to translate network priorities into hub execution and escalate risks early
• Serve as the primary hub point of contact for Sales, Customer Service, Commercial Operations, Scheduling, and Dispatch
• Partner with Sales and Field Inventory to optimize inventory allocation and minimize backorders, shrink, expired product, and logistics costs
• Provide backup operational support across hubs as needed

Hub Inventory Integrity

• Support book-to-physical accuracy by researching and resolving variances between system and on-hand quantities
• Oversee identification, segregation, and disposition of expired product
• Oversee quality hold (Q-hold) product, ensuring segregation, documentation, and disposition in partnership with Quality
• Maintain accurate inventory records in JDE and other Field Operations systems and trackers

Performance, Metrics & Cost

• Monitor and report hub metrics including order fulfillment, on-time delivery, inventory accuracy, cycle counts, and quality compliance
• Oversee hub fleet, freight, overtime, and training metrics in partnership with Scheduling and Dispatch
• Manage hub labor productivity and overtime within approved budget
• Identify performance gaps against service levels and drive corrective actions to closure
• Participate in periodic business reviews with the Senior Manager, Field Operations & Distribution

Compliance & Governance

• Enforce SOPs at the hub and support their continuous improvement
• Audit hub compliance with safety, quality, and regulatory requirements and maintain documentation controls
• Own hub audit readiness, including counting standards, support files, and documentation
• Escalate operational, inventory, and compliance issues to Field Operations leadership with supporting data

Process Improvement & Systems

• Drive operational excellence through communication, data analysis, and process standardization
• Translate Field Operations and Field Count Program initiatives into hub-level plans and train the team to execute them
• Support implementation of new systems and technologies (ERP, tracking, and inventory tools) to improve data integrity and visibility

Team Leadership & Development

• Supervise and provide day-to-day direction to assigned hub team members
• Set clear performance expectations, provide regular coaching and feedback, and document performance objectively
• Conduct performance check-ins and development planning for direct reports
• Support hiring, onboarding, and training for the hub team and track training completion
• Serve as the first point of escalation for field-level questions and issues
• Perform other duties as assigned or apparent

What You Bring:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred
• Certification or coursework in Logistics or Operations Management a plus
• 3–5 years of experience in logistics, distribution, warehouse operations, field operations, or supply chain
• Minimum of 1 year of lead, point-of-contact, or supervisory experience preferred
• Experience in the medical device industry preferred
• Experience with ERP systems (JDE preferred) and inventory management systems
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Demonstrated success driving accountability and performance across a team and with cross-functional partners
• Strong analytical, organizational, and communication skills
• Ability to follow detailed work instructions, collect data, establish facts, and draw valid conclusions
• Ability to lift up to 30 pounds and work in a hub, warehouse, or light distribution environment
• Ability to analyze data, make decisions quickly, and prioritize competing demands in a fast-paced setting

Why VB Spine?

We believe in growing talent from within. At VB Spine, step into a hands-on leadership role where you’ll own hub execution, develop a high-performing team, and ensure the operational excellence that supports sales and life-changing spinal procedures across the network.

Compensation:

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $90,000.00 annually, with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, leadership experience, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company