At least 3–5 years of experience in sales or account management.
Proficiency with customer relationship management (CRM) software.
Knowledge of sales techniques and strategies.
Strong problem-solving and negotiation skills.
Ability to build and maintain client relationships.
Ability to manage time and stay organized.
Ability to work independently and as part of a team.
Flexibility and adaptability to change.
A Bachelor's degree is nice to have, but is not required.
Responsibilities
Build and maintain strong client relationships and serve as the main point of contact for client inquiries and concerns.
Identify and pursue new business opportunities, develop and present proposals to potential clients, negotiate contracts, and close sales deals.
Create business plans to achieve sales targets and quotas, and analyze market trends and competitor activities to identify growth opportunities.
Oversee service delivery to ensure client satisfaction and coordinate with internal teams to meet project deadlines and client expectations.
Provide regular reports on sales activities and performance, and use CRM software to track and manage client interactions and sales data.
Work with the marketing team to align lead-generation strategies and collaborate with other departments to ensure seamless service delivery.
Adapt to changing business needs.
*** BPO Industry Experience Required ***
Job Title: Account Executive
Location: Remote
Company: Umbrella BPO & Client Companies
Overview:
As an Account Executive at Umbrella BPO, you will be responsible for managing client relationships and driving sales growth. You will work closely with clients to understand their needs, develop strategic plans, and ensure the successful delivery of our services.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with clients.
Serve as the main point of contact for client inquiries and concerns.
Sales and Business Development:
Identify and pursue new business opportunities.
Develop and present proposals to potential clients.
Negotiate contracts and close sales deals.
Strategic Planning:
Create detailed business plans to achieve sales targets and quotas.
Analyze market trends and competitor activities to identify opportunities for growth.
Project Management:
Oversee the delivery of services to ensure client satisfaction.
Coordinate with internal teams to meet project deadlines and client expectations.
Reporting and Analysis:
Provide regular reports on sales activities and performance.
Use CRM software to track and manage client interactions and sales data.
Collaboration:
Work closely with the marketing team to align on lead generation strategies.
Collaborate with other departments to ensure seamless service delivery.
Adaptability:
Be able to adapt and adjust to what the business needs are.
Qualifications:
Professional English fluency
Minimum 3-5 years of experience in sales or account management
Proficiency in customer relationship management (CRM) software
Strong verbal and written communication skills
Ability to build and maintain relationships with clients
Knowledge of sales techniques and strategies
Strong problem-solving and negotiation skills
Time management and organizational skills
Ability to work independently and as part of a team
Flexibility and adaptability to change
Bachelor’s Degree (Nice to have)
What We Provide:
Full-time (40 hours a week)
Location: Remote
Competitive salary compensation based on experience
Training and growth opportunities provided by Umbrella BPO and outside entities
Ability to grow your career and determine your next move at Umbrella BPO
Why Umbrella BPO?
Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.