W

Wonder

Multi-brand fast-casual dining with delivery

Field Operations Technician

Full-TimePosted on 10/19/2026
$86.5k - $109.5k+ Equity
Mid, Senior
Bachelor's
Swedesboro, NJ, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A bachelor's degree from an accredited college or university, or equivalent work experience.
  • Three to five years of hands-on experience in an IT support, field technician, or systems administration role.
  • Ability to diagnose, repair, and maintain PCs, laptops, tablets, handheld scanners, printers, and network-connected devices.
  • Working knowledge of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, Wi-Fi 802.11 standards, and switching and routing concepts.
  • Experience managing and troubleshooting Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment using Intune, Omnissa, or a similar mobile device management or unified endpoint management platform.
  • Familiarity with IT service management ticketing platforms such as ServiceNow or Jira Service Management, or equivalent, and adherence to ITIL best practices.
  • Ability to work independently and prioritize competing demands in a fast-paced production or operations environment.
  • Ability to communicate clearly, patiently, and professionally with technical and non-technical colleagues.
  • Comfort working in a warehouse environment with regular presence around active food production and warehouse distribution.
  • Sound judgment, problem-solving, and organizational skills.
Responsibilities
  • Serve as the single point of contact for all in-facility technology issues, repairs, and maintenance at the primary site, and assist other locations.
  • Install, configure, and maintain computer systems and peripherals, including scanners, printers, and handheld devices.
  • Assist the ETG team with troubleshooting and maintaining servers and networking equipment, including switches, wireless access points, and firewalls.
  • Troubleshoot and resolve hardware and software issues for network-connected production equipment and production management systems.
  • Perform preventive maintenance and routine inspections of technology assets to minimize unplanned downtime in a production environment.
  • Manage the mobile and handheld device fleet through mobile device management solutions; provision, deploy, maintain, and retire devices as needed.
  • Monitor local network health and coordinate with the broader IT team to resolve connectivity, performance, and capacity issues.
  • Maintain a thorough and up-to-date inventory of facility technology assets.
  • Coordinate repairs, warranty claims, and service visits with vendors and internal staff on behalf of the facility.
  • Ensure technology installations and configurations comply with Wonder IT standards, security policies, and change management processes.
  • Document incidents, causes, and resolutions, and maintain standard operating procedures in the internal knowledge base.
  • Service and maintain temperature-monitoring system components, including sensors and alerting profiles.
  • Serve as a point of contact for escalation of similar issues from the managed service provider supporting the restaurants.
  • Use capacity beyond facility responsibilities to provide additional support to the IT Service Desk.
Desired Qualifications
  • Experience with Internet of Things device management or network-connected industrial or commercial equipment.
  • Relevant certifications such as CompTIA A+, Network+, or equivalent.
  • Familiarity with Cisco Meraki, Aruba, or similar enterprise network platforms.
  • Experience in a food service, logistics, or manufacturing technology environment.
  • Prior corporate Service Desk or help desk experience.

About the company

Wonder operates fast-casual dining and delivery by housing multiple chef-driven restaurant concepts under one storefront. Its model serves high-quality dinners that customers can dine-in, pick up, or order for delivery via a single platform. In 2024 it acquired Blue Apron, using its meal-kit and DTC customer base to expand its ecosystem and unify diverse menus under one roof. Its goal is to capture a large share of at-home and fast-casual dining by offering premium meals through physical locations and a streamlined delivery experience.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$2.8B

Headquarters

New York City, New York

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • Wonder raised $650 million on July 16, 2026 at a $9 billion valuation.
  • DoorDash added $125 million for expansion, robotics, and AI, extending Wonder’s runway.
  • Wonder quadrupled its footprint since early 2025 and plans Texas openings in 2027.

What critics are saying

  • Wonder cut 533 New Jersey jobs through January 8, 2027, signaling operational churn.
  • DoorDash is buying Grubhub Campus Dining for $300 million, shrinking Wonder’s diversification.
  • The IPO ratchet in July 2026 financing punishes a weak public debut and valuation reset.

What makes Wonder unique

  • Marc Lore merged delivery, dining, and robotics into one vertically integrated system.
  • Wonder’s 2026 acquisition of Salt Hank’s adds cult brands to its 30-concept platform.
  • The Infinite Makeline automates six concepts, producing 500 bowls hourly with 99.9% uptime.

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Benefits

  • Competitive Salary Package
  • Equity and 401K matching
  • Medical Plan
  • Dental Plan
  • Vision Plan

Company News

What Now Media Group
Oct 19th, 2026
A new maryland Wonder is on the horizon.

A new maryland Wonder is on the horizon. The fast-growing chain will be opening in Hagerstown in November. Published Date: October 18, 2026, 8:42 PM EDT Hagerstown diners are getting a chance to sample the biggest name on the fast-casual food scene this autumn. Wonder, the rapidly expanding mealtime platform, is heading to the area, offering locals the chance to check out its many options. Wonder is setting up shop at 18011 Garland Groh Boulevard. While a precise opening date is not yet available, the company website states that the restaurant will be opening at some point in November, meaning locals won't have to wait too much longer to taste all that Wonder has in store. Wonder has been steadily taking over the dining scene through its innovative approach to offering multiple cuisine options. The concept collects several different eateries under one roof, allowing visitors to order from as many as they'd like. Food is made to order and all charged on one bill. Wonder puts a premium on take out and delivery, though many locations offer a small amount of dine-in seating. Locals have reported that the Hagerstown Wonder appears to have around 6 seats inside, suggesting a very small number of guests can enjoy their meals immediately. Love its content? Add WhatNow as a preferred source on Google to see more of its trusted coverage when you search. Be the first to know. From new restaurant openings to exciting retail launches and real estate insights, be the first to know what's happening in Washington D.C. Kelly Mintzer is a freelance writer in the greater Philadelphia area. She's been delighted to write about the Philly and DC restaurant scenes for What Now Media since 2023. Additionally, she writes about genre media for Morbidly Beautiful and co-hosts the Guilty Pleasures and No Notes podcasts. Kelly has been writing across mediums since graduating from Moravian College with a degree in English in 2008. She has covered everything from listicles to how-to articles, to movie reviews, to op-eds, to interviews about up-and-coming restaurants.

News10
Oct 14th, 2026
Restaurant chain opening first local spot in Glenville.

Restaurant chain opening first local spot in Glenville. Posted: Oct 14, 2026 / 10:29 AM EDT Updated: Oct 14, 2026 / 10:32 AM EDT GLENVILLE, N.Y. (NEWS10) - Wonder, a multi-restaurant food hall-type concept, is opening up its first Capital Region location in Glenville. It'll be in the former Applebee's space at 268 Saratoga Road. Wonder offers food from more than 20 restaurant partners, including from famous chefs such as Bobby Flay, Michael Symon, and Marcus Samuelsson. This allows guests to mix-and-match food types, all in the same place. Food offerings include pizza, steak, burgers, sushi, Mediterranean, Indian, Mexican, Thai, Chinese, desserts, bagels, sandwiches, and more. You can view all the restaurants on the Wonder website. Wonder has more than 100 locations across New York, New Jersey, Massachusetts, New Hampshire, Pennsylvania, Rhode Island, Connecticut, Virginia, Delaware, Maryland, and Washington, DC. All of the New York restaurants are located downstate. Wonder offers dine-in, pick-up and free delivery. According to a media person for Wonder, Wonder in Glenville is set to open in early 2027. Read the latest from NEWS10: NEWS10 is the Capital Region's local news leader!

What Now Media Group
Oct 5th, 2026
Fast-Casual heavy hitter to open new Maryland location this fall.

Fast-Casual heavy hitter to open new Maryland location this fall. Wonder is on deck to open in Sykesville in November. Published Date: October 4, 2026, 11:01 PM EDT Maryland is proving to be a fertile location for the biggest name in fast-casual dining. Wonder, the mealtime platform taking the culinary world by storm, is planning yet another location in the state, this time in Sykesville, with plans to open in the near future. The multi-restaurant concept will be opening at 6400 Ridge Road as part of the Eldersburg Commons shopping center. According to the Wonder website, the new location will be customer-ready at some point next month, though a precise date has not yet been specified. The website offers a clean summation of the variety and ease that has made Wonder such a juggernaut, saying: "From poke and pasta to tacos and Thai, Wonder brings you 15+ iconic restaurants with endless ordering options. Everyone gets exactly what they want, in a single order, with $0 delivery fees." For those unfamiliar with the company, Wonder works with high-profile partners to bring their beloved concepts and dishes to life under one roof. Guests can choose from as many different eateries as they'd like, and each dish is made-to-order and charged on one bill, allowing for a satisfying answer to every craving and taste. Love its content? Add WhatNow as a preferred source on Google to see more of its trusted coverage when you search. Be the first to know. From new restaurant openings to exciting retail launches and real estate insights, be the first to know what's happening in Washington D.C. Kelly Mintzer is a freelance writer in the greater Philadelphia area. She's been delighted to write about the Philly and DC restaurant scenes for What Now Media since 2023. Additionally, she writes about genre media for Morbidly Beautiful and co-hosts the Guilty Pleasures and No Notes podcasts. Kelly has been writing across mediums since graduating from Moravian College with a degree in English in 2008. She has covered everything from listicles to how-to articles, to movie reviews, to op-eds, to interviews about up-and-coming restaurants.

BridgeTower Media
Sep 16th, 2026
Wonder to lay off 533 workers in New Jersey.

Wonder to lay off 533 workers in New Jersey. The basics: * Wonder plans to lay off 533 NJ workers * Company winding down operations in Cranford, Fairfield * Plans to move into a higher-capacity facility in Swedesboro * Wonder recently agreed to sell Grubhub Campus Dining to DoorDash for $300M Fast-growing food hall concept Wonder plans to lay off 533 workers in New Jersey. In a filing with the New Jersey Department of Labor & Workforce Development, the company said the cuts will take effect between Sept. 16 and Jan. 8, 2027. According to a Wonder spokesperson, the company is transitioning away from existing production and distribution facilities in Cranford and Fairfield ahead of a move into a "new, higher-capacity facility in Swedesboro." The change aims to "set our supply chain up for long-term growth," they added. "Because this is a site consolidation, it unfortunately requires winding down operations and the roles tied to those locations. We recognize this is a significant disruption for these employees and we are working to support them through this transition," the media representative said. "Eligible employees will receive severance, outplacement services and the opportunity to apply for open roles at Wonder, including at the new Swedesboro facility," they added. Growth goals. Founded in 2018 by billionaire entrepreneur Marc Lore, Wonder allows customers to mix and match menu items from a collection of nearly two dozen acclaimed chefs and eateries in a single order. Everything is then made-to-order for delivery, pickup or limited dining in at its 150-plus locations across the Northeast and Mid-Atlantic. Within New Jersey, Wonder has 28 eateries, as well as an R&D facility in Parsippany. To fuel its growth, Wonder has also raised significant amounts across several funding rounds, including $650 million earlier this summer and $600 million in 2025. Just a dash. Wonder disclosed the layoffs in New Jersey less than a day after announcing plans to sell its Grubhub campus dining division to delivery platform DoorDash for $300 million. The transaction is expected to close in early 2027, the companies said in a Sept. 15 press release. After that, DoorDash will continue operating Grubhub's campus dining program. Currently live at 450 colleges and universities nationwide, the offering allows students to order meals from campus foodservice or restaurant locations and pay using campus dining dollars. Additionally, DoorDash is investing $125 million to support Wonder's "continued physical expansion and investments in technology, robotics and AI," the release said. Partnering for growth. In a statement, Lore said, "Wonder was founded to make great food more accessible. To us, that means higher-quality food at lower prices, with more choice and convenience, in more communities." "Its partnership with DoorDash lets NJBIZ Company continue investing in the technology, robotics and infrastructure that mission requires. Grubhub Campus Dining is a thriving business built by a great team, and DoorDash is well positioned to take it further. "The partnership also allows Wonder to focus on our long-term ambition: a fully autonomous food system that can plan, produce and deliver personalized meals at scale, serving all 21 meals people eat each week," he said. Wonder noted it has more than quadrupled its footprint since the start of 2025. The company added that it will soon also expand beyond the East Coast - with the grand opening of its first Texas locations in early 2027. The New Jersey WARN notice comes two weeks after Nation's Restaurant News reported Wonder would eliminate about 150 jobs in a streamlining effort. A spokesperson told the trade publication it was part of "difficult decision to eliminate a number of roles to focus our resources on key growth areas" as the company "enters its next chapter."

QSR Magazine
Sep 16th, 2026
DoorDash to acquire Wonder's Grubhub Campus Dining business, invest $125M in company.

DoorDash to acquire Wonder's Grubhub Campus Dining business, invest $125M in company. Sep 16 2026 DoorDash, and Wonder announced a strategic partnership. Under the agreement, DoorDash will acquire Wonder's Grubhub Campus Dining business. In addition, DoorDash made a long-term investment in Wonder as part of its Series D round. Grubhub Campus Dining, formerly known as Tapingo, enables millions of students to order a meal from campus dining facilities and on-campus restaurants using its mobile app or kiosks, pay for the meal with the convenience of campus dining dollars and schedule the pickup. Grubhub Campus Dining is live at more than 450 colleges and universities, serving a significant portion of U.S. higher education students. Following the close of the transaction, DoorDash intends to continue expanding Grubhub Campus Dining in the U.S., enhance the selection and convenience available to students and bring Tapingo's vertically integrated technology stack beyond college campuses to stadiums, hotels and other similar venues. The transaction is anticipated to close by the first half of 2027, subject to customary closing conditions and regulatory review. Additionally, DoorDash's $125 million investment adds to Wonder's $650 million Series D round announced in July, fueling Wonder's continued physical expansion and investments in technology, robotics and AI. Wonder offers more than 25 different in-house and chef-created concepts under one roof, using hardware and software to translate the craft of Michelin-starred chefs and iconic restaurants into a repeatable, machine-readable process. With 157 locations across the Northeast and Mid-Atlantic regions, Wonder's footprint has more than quadrupled since the start of 2025. Wonder will expand beyond the East Coast in 2027, opening its first Texas locations in January. "Wonder was founded to make great food more accessible. To us, that means higher-quality food at lower prices, with more choice and convenience, in more communities," Marc Lore, founder and CEO of Wonder, said in a statement. "Our partnership with DoorDash lets us continue investing in the technology, robotics and infrastructure that mission requires. Grubhub Campus Dining is a thriving business built by a great team, and DoorDash is well positioned to take it further. The partnership also allows Wonder to focus on our long-term ambition: a fully autonomous food system that can plan, produce and deliver personalized meals at scale, serving all 21 meals people eat each week." "Our mission at DoorDash is to grow and empower local economies," added Tony Xu, cofounder and CEO of DoorDash. "Adding Grubhub Campus Dining to our platform will enable us to bring greater choice and convenience to college students while streamlining operations and reducing friction for universities. In addition, we're pleased to be investing in Wonder as they continue to expand access to world-class food for communities across the nation." Latham & Watkins LLP and Fenwick & West LLP served as legal counsel and J.P. Morgan Securities LLC acted as exclusive financial advisor to Wonder. Wilson Sonsini Goodrich & Rosati P.C. served as legal counsel and RBC Capital Markets served as a financial advisor to DoorDash.