Account Manager

Role Specific Information

Job Description

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

In this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You’ll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.

What You’ll Do

• Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
• Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
• Manage end-to-end campaign lifecycle, from planning, campaign set-up,   execution, post-campaign reporting and client touchpoints in between
• Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
• Collaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentation
• Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
• Identify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales lead
• Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
• Provide client and market feedback to help inform product development and innovation within the retail media network
• Maintain an expertise in media ad products available across Kohl’s Media Network
• Drive revenue growth by identifying upsell and cross-sell opportunities while strengthening and expanding strategic vendor partnerships in collaboration with the sales team.
• Identify any business churn risks as early as possible and devise action plans to minimize risk
• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor’s degree in Marketing, Advertising, Business or related field
• 2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards