Sales Development Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

You'll build and lead our East Coast SDR team, driving outbound and inbound pipeline generation for Cresta's AI/CX platform. This is a build role: you're setting the playbook, not inheriting one. NYC based, in office 2x/week (Mon/Wed).

RESPONSIBILITIES

• Hire, onboard, and develop exceptional SDR talent
• Build and iterate on a data-driven outbound and inbound strategy
• Foster a culture of high accountability and performance
• Motivate the team through incentives and contests
• Uplevel SDRs and help them grow into future AEs and managers
• Report on SDR KPIs to ensure quotas and SLAs are hit daily
• Partner cross-functionally with Marketing, RevOps, and Sales on key initiatives

QUALIFICATIONS

• 2+ years of sales/SDR leadership experience in a high-growth technology company
• Located in the NYC area, in office 2x/week (Mon/Wed)
• Deep understanding of modern SDR tools: Gong, LinkedIn Sales Nav, 6sense, ZoomInfo, etc.
• Experience executing an outbound multichannel strategy and optimizing playbooks
• Consistent track record of exceeding quota, both as a leader and as an IC
• Strong analytical experience managing pipeline goals and forecasting
• Experience partnering with AEs, Marketing, and RevOps on ICP, messaging, and process

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.