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Concentrix

Global BPO offering customer engagement services

Technicien Support Client

Customer SupportUpdated on Nov 11
Full-timeBoulogne-Billancourt, France

About the Job

Requirements

  • Experience in customer support, ideally in a software or business-operations environment such as finance, logistics, or purchasing.
  • Professional English proficiency at B2 level.
  • Strong analytical ability, rigor, and customer-service orientation.
  • Interpersonal ease, clear communication, and an interest in problem-solving.
  • Ability to work as part of a team in a multi-site, multi-country environment.

Responsibilities

  • Handle customer requests through calls, portal, and chat in accordance with service-level agreements.
  • Diagnose business and software problems, reproduce anomalies, and propose appropriate solutions.
  • Manage complex cases or escalate them to Quality or Development teams.
  • Track support tickets through closure.
  • Guide customers in using the tools through digital resources.
  • Ensure response quality and report anomalies or difficulties.
  • Record activity in dedicated tools.
  • Contribute to the knowledge base by creating articles and tutorials.
  • Help improve support practices and identify recurring problems.

Desired Qualifications

  • Experience in customer support in a software or business-operations environment, such as finance, logistics, or purchasing, is desirable.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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