Telesales Representative
About the job
- Minimum 2 years of experience in telesales, automotive, property, or field sales, with a proven sales record.
- Strong persuasion, negotiation, and closing skills over phone or WhatsApp.
- Familiarity with car market trends, pricing, and buyer psychology.
- Proficiency with CRM systems and WhatsApp Business.
- Fluency in English and Bahasa Malaysia.
- Ability to work in a high-volume, target-driven environment.
- Ability to work from the office at least three times a week in a hybrid arrangement.
- Ability to work rotational shifts, with days off potentially falling on weekdays.
- Availability to work normal hours of 9 a.m. to 6 p.m.
- Willingness to work on a 12-month contract.
- Flexibility to shift between and handle multiple projects.
- Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
- Make outbound calls to warm leads.
- Understand customers’ budgets, preferred car models, and financing readiness, and provide tailored recommendations.
- Build rapport through consultative, customer-first selling.
- Explain the value of buying with Mudah Certified, including trusted dealers, warranties, and transparent inspections.
- Handle objections and guide customers through the complete digital purchase journey.
- Schedule inspections, test drives, and dealer appointments through WhatsApp.
- Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
- Maintain accurate, up-to-date records of leads, calls, and outcomes.
- Follow telesales compliance standards and protect customer privacy.
- Ensure transparency in car details, pricing, and financing terms.
- Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.
- Mandarin language proficiency.
About the company
Carousell is a consumer-to-consumer online marketplace focused on second-hand goods. It lets people list items with photos and details, and buyers browse categories to find items, message sellers, and complete purchases. Sellers pay listing fees and can boost visibility with promoted listings, while the platform earns from advertising. Carousell distinguishes itself by promoting sustainability and decluttering through a thriving second-hand ecosystem and a simple, user-friendly interface, serving a broad audience in Singapore and other markets. Its goal is to enable sustainable consumption by making it easy to buy and sell used items, supporting a circular economy and reducing waste.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$442.8M
Headquarters
Singapore, Singapore
Founded
2012
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Simplify's Take
What believers are saying
- FY2025 revenue rose 18% to US$141 million, and EBITDA turned positive.
- Recommerce revenue grew over 40% in FY2025, led by phones, luxury, and fashion.
- LuxLexicon entered Malaysia in November 2025, extending Carousell's premium offline footprint.
What critics are saying
- December 2024 layoffs of 76 staff show Carousell still trims for survival.
- Recommerce drove 45% of revenue in FY2025, concentrating growth in one engine.
- Marketplace trust failures or fraud in mobile resale would cripple transactions and brand credibility.
What makes Carousell unique
- Carousell pairs marketplace data with AI diagnostics for faster, trusted recommerce.
- By January 2026, CarousellMOBILE opened a Chinatown Point store for phones and repairs.
- Carousell spans C2C, authenticated luxury, and consignment across Southeast Asia.
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Benefits
- Health Insurance
- Paid Vacation
- Paid Holidays
- Flexible Work Hours
- Remote Work Options
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Mental Health Support
- Gym Membership
- Training Programs
- Tuition Reimbursement