Silverado

Memory-care focused senior living and hospice.

AI Program Strategist

Business OperationsConfirmed live in the last 24 hours

Full-timeIrvine, CA, USA

About the Job

Requirements

A bachelor's degree is required.
Demonstrated experience leading operational improvement, business transformation, artificial intelligence, automation, product operations, consulting, implementation, or change management initiatives.
Proven experience owning complex business problems from discovery through implementation and measurable results.
Hands-on experience using artificial intelligence tools such as Microsoft Copilot, ChatGPT, Gemini, Claude, or similar technologies in a business environment.
Strong business acumen and ability to translate operational challenges into practical solutions.
Ability to influence stakeholders and drive initiatives without direct authority.
Strong analytical, problem-solving, and critical-thinking skills.
Experience with artificial intelligence, automation, low-code, workflow, or productivity platforms.
Ability to manage multiple initiatives and priorities simultaneously.
Ability to navigate ambiguity and drive organizational change.
Sound judgment when working with protected health information, electronic protected health information, credentials, and sensitive business information.

Responsibilities

Partner with leaders across Operations, Human Resources, Talent Acquisition, Finance, Information Technology, Sales, Marketing, and Legal to identify opportunities to improve work processes.
Observe workflows firsthand, map current processes, and identify inefficiencies, pain points, and opportunities for improvement.
Lead initiatives through the company's improvement process: discover, diagnose, prioritize, design, pilot, validate, and scale.
Build and manage a portfolio of high-impact business improvement opportunities.
Identify opportunities to use artificial intelligence, automation, and productivity tools to reduce administrative burden and improve employee effectiveness.
Research, pilot, and implement practical artificial intelligence solutions for everyday workflows.
Design adoption strategies, training resources, and implementation plans to drive sustainable results.
Serve as an internal artificial intelligence subject matter expert and trusted advisor.
Facilitate workshops and working sessions to uncover innovation opportunities and gain stakeholder alignment.
Build trust with frontline employees and leaders to drive adoption of new processes and technologies.
Measure outcomes, track business impact, and continuously optimize solutions.
Develop scalable frameworks and repeatable playbooks for use across the organization.
Ensure artificial intelligence and automation initiatives align with healthcare privacy, security, compliance, and organizational requirements.
Partner with Privacy, Security, Legal, Compliance, and Information Technology teams to support responsible artificial intelligence adoption and risk management.

Desired Qualifications

An advanced degree is preferred.
Healthcare, Health Insurance Portability and Accountability Act (HIPAA), or other regulated-industry experience is strongly preferred.

Join Silverado Home Office in Irvine, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services™. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We're hiring an AI Program Strategist - a strategic and hands-on business transformation leader who partners across all areas of Silverado to identify operational challenges, implement practical AI and automation solutions, and drive measurable improvements in productivity, efficiency, and employee experience.

Be a difference-maker with a memory care innovator!

You're a curious problem solver who thrives on turning ideas into action. You don't just recommend improvements; you own them from discovery through implementation and adoption. You're equally comfortable sitting with frontline teams to understand how work gets done and collaborating with executives to drive organization-wide change.

Location & Travel Requirements:

This position is based inIrvine, CA at the Silverado Home Office. Hybrid candidates will be considered. Travel to Silverado communities and business locations will be required as needed.

What You’ll Be Doing:

Partner with leaders across Operations, HR, Talent Acquisition, Finance, IT, Sales, Marketing, and Legal to identify opportunities to improve how work gets done.
Observe workflows firsthand, map current processes, and identify inefficiencies, pain points, and opportunities for improvement.
Lead initiatives through Silverado's improvement process:Discover → Diagnose → Prioritize → Design → Pilot → Validate → Scale.
Build and manage a portfolio of high-impact business improvement opportunities.
Identify opportunities to leverage AI, automation, and productivity tools to reduce administrative burden and improve employee effectiveness.
Research, pilot, and implement practical AI solutions that can be incorporated into everyday workflows.
Design adoption strategies, training resources, and implementation plans that drive sustainable results.
Serve as an internal AI subject matter expert and trusted advisor.
Facilitate workshops and working sessions to uncover innovation opportunities and gain stakeholder alignment.
Build trust with frontline employees and leaders to drive adoption of new processes and technologies.
Measure outcomes, track business impact, and continuously optimize solutions.
Develop scalable frameworks and repeatable playbooks that can be applied across the organization.
Ensure AI and automation initiatives align with healthcare privacy, security, compliance, and organizational requirements.
Exercise sound judgment when working with PHI, ePHI, credentials, and sensitive business information.
Partner with Privacy, Security, Legal, Compliance, and IT teams to support responsible AI adoption and risk management.

Qualifications:

Bachelor's degree required; advanced degree preferred.
Demonstrated experience leading operational improvement, business transformation, AI, automation, product operations, consulting, implementation, or change management initiatives.
Proven experience owning complex business problems from discovery through implementation and measurable results.
Hands-on experience using AI tools such as Microsoft Copilot, ChatGPT, Gemini, Claude, or similar technologies in a business environment.
Strong business acumen with the ability to translate operational challenges into practical solutions.
Ability to influence stakeholders and drive initiatives without direct authority.
Healthcare, HIPAA, or other regulated-industry experience strongly preferred.
Strong analytical, problem-solving, and critical-thinking skills.
Experience with AI, automation, low-code, workflow, or productivity platforms.
Excellent facilitation, communication, and relationship-building abilities.
Ability to manage multiple initiatives and priorities simultaneously.
Comfortable navigating ambiguity and driving organizational change.

Why Choose Silverado?

Fortune Magazine Best Workplaces in Aging Services list
Certified as a Great Place to Work®
Opportunity to help shape Silverado's AI and innovation strategy

#LI-SR1

Anticipated pay range

$150,000—$155,000 USD

Silverado offers the following benefits to eligible employees:

401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V

Anticipated pay range 150000 - 155000 USD

About the Company

Silverado

Memory-care focused senior living and hospice.

Silverado provides memory care and hospice services in a continuum-of-care senior living model. It operates company-owned residential communities and a hospice/palliative care division, earning revenue from private-pay residential fees and hospice services. Silverado’s core offering is its Nexus® program, a research-based memory care initiative designed to improve cognitive function, supported by dementia-friendly, purpose-built communities with features like natural lighting, memory boxes, and safe outdoor spaces to promote engagement. The company differentiates itself through a focused specialization in memory impairment, a proven cognitive-boosting program, and an integrated care continuum that includes dedicated end-of-life services. Silverado aims to improve quality of life for people with dementia and related conditions, reduce reliance on medications by prioritizing engagement, and provide dignified care across life stages from memory care housing to hospice.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $50.6M
Headquarters: Irvine, CA
Founded: 1996

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