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Ouihelp

Technology-driven platform for in-home caregiving

Agency Manager - Personal Services

Business & StrategyConfirmed live in the last 24 hours
Full-timeCourbevoie, France€2.7k /moIn-person

About the Job

Requirements

  • At least 3 years of experience in personal services, working with care assistants, beneficiaries, and local institutions such as CLIC and CCAS.
  • An active network of prescribers in Courbevoie and the Hauts-de-Seine department is an advantage.
  • Ability to motivate and unite a team to achieve objectives.
  • Strong work capacity and commitment.
  • Ability to organize and prioritize work.
  • Ability to take a broader perspective.
  • Comfort using digital tools.

Responsibilities

  • Develop the agency's activity, supervise operations in the assigned geographic area, and lead the team while maintaining service quality.
  • Manage the monthly, quarterly, and annual budget for the assigned area.
  • Build and execute a prospecting plan in the field.
  • Develop and manage the prescriber network, including referral pathways and care coordination.
  • Work on projects with partners and other company services to increase the company's visibility.
  • Handle requests for home assistance in the assigned territory.
  • Monitor care assistants' intervention schedules.
  • Supervise service delivery.
  • Ensure service quality and beneficiary satisfaction.
  • Follow up on payments.
  • Manage, supervise, and organize the work of sector managers and coordinators.
  • Support team members in developing their skills.
  • Manage the team, including recruitment, absence management, and employee retention.

Desired Qualifications

  • A passion for the company's mission to improve the daily lives of people with loss of independence.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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