Manager, Suite Sales

Job Description Summary

We elevate Kansas City through soccer experiences and create memories through personalized touchpoints with our club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Sporting Kansas City’s values are to be experience obsessed, high performance in all that we do, exemplify accountability, demonstrate integrity and to always put the club first.

Sporting Kansas City’s Manager, Suite Sales, is responsible for the selling, servicing, and retention of contractual, partial, and single-match suites for both Sporting Kansas City and non-soccer-related events that are associated with the organization.

This position is a key contributor to the Sales & Service team and must ensure all work aligns with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.”

Job Description

Essential Functions

• Proactively prospect and sell multi-year, partial-year, and single-match suites.
• Fulfill suite holder requests and questions via email, phone, and face-to-face interaction, and administer invoicing and payment processes.
• Build all suite holder agreements and corresponding invoices, including providing updates to contracts, account information, and invoices as needed.
• Serve as the primary point of contact for suites and as the liaison between the Services Team and other teams within Sporting Kansas City.
• Strengthen relationships with new and existing suite and club holders to create new sales opportunities, renew, upgrade, and ensure repeat business.
• Continually create and implement unique sales and service strategies, ideas, and programs to increase retention rates and new business opportunities.
• Perform all necessary informational email communications with suite holders.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Sporting Kansas City associates across various Teams within the organization.
• Participate and contribute to daily and/or weekly Sales Team meetings and training sessions.
• Required to make 40+ touch points a day through cold calling outside sales and personal networking
• Generate a predetermined minimum number of weekly meetings, both out of office and at Sporting Park, to enhance the level of customer care.
• Attend all Sporting Kansas City home games, as well as non-soccer-related events.
• Represent Sporting Kansas City and its related affiliates professionally at all times.
• Perform other related tasks as assigned.

Match Day Responsibilities

• Full-time associates act as representatives of Sporting Kansas City at all home matches, engaging with guests and working to create Magic Moments for all fans.
• Prepare all suites for a high-end premium experience.
• Prospect new buyers for suites and premium assets.
• Actively entertain and sell premium assets.
• Perform other duties as assigned to ensure workload coverage.

Personal Attributes

• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize responsibilities, manage competing deadlines, and make sound decisions in a fast-paced professional sports environment.
• Self-motivated, results-driven, and committed to achieving individual and organizational goals.
• Confident, professional, and persuasive, with the ability to build relationships and influence others.
• Ability to perform under pressure and adapt to the changing demands of the sports industry.
• Strong time management skills with the ability to manage multiple priorities while maintaining attention to detail.
• Proven ability to build and maintain relationships with clients, partners, and key stakeholders.
• Approachable, collaborative, and diplomatic when working with colleagues, clients, and external partners.
• Maintains a professional demeanor and represents the organization positively in all interactions.
• Energetic, enthusiastic, and creative, with a passion for sports and delivering exceptional results.
• Team-oriented mindset with a willingness to collaborate across departments to support organizational success.

Skills and Experience

• Bachelor’s Degree in Business, Sports Management, Marketing, or other related field required.
• Minimum of three (3) years of professional sales and service experience, preferably in the sports or entertainment industry.
• Extensive sales training; Premium Sales Account Executive experience in the sports industry preferred.
• Demonstrated ability to establish solid business relationships.
• Strong knowledge of sales strategies and service principles.
• Fluency in speaking, reading, and writing English.
• Spanish fluency preferred but not required.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.4

Work Environment and Schedule 

Availability for home matches, selected events, evenings, weekends, and holidays is required as business needs dictate. Travel may be required. Work occurs in office, stadium, and event settings, including outdoors. Essential responsibilities must be performed with or without reasonable accommodation.

Sporting Kansas City is an equal opportunity employer. We strive to create an empowering environment for a diverse and inclusive team of associates who make a positive impact on our club and our community. Individuals from all backgrounds are encouraged to apply.