Director of Hospitality & Membership

Description

Staccato Ranch Texas is a private shooting club and training facility in Florence, Texas, and the sister property to Staccato Ranch Vegas. We serve private members, corporate groups and government and agency clients, and members of either ranch enjoy reciprocal access to both.

The Director of Hospitality & Membership owns the member experience at SRTX from first conversation to long-term relationship. You will grow the membership base, lead the team that welcomes and supports members every day, and make sure every visit meets The Staccato Standard. This is a hands-on leadership role for someone with a premium hospitality background who wants to bring that level of service to the firearms and experiences world.

What you'll do

Membership growth

• Own SRTX's membership targets, with a goal of steady month-over-month growth

• Lead sales conversations, tours and follow-up for prospective members across our Freedom, Corporate and premium tiers

• Build relationships with Texas-area corporations, law enforcement and agency clients, including seat-based memberships and group bookings

• Keep the member roster, pipeline and engagement tracking accurate and current

Member experience and retention

• Run the 90-day onboarding program so every new member is welcomed, oriented and shooting with confidence early

• Build personal relationships with members and know who your top relationships are

• Plan and run member events, community programming and range experiences with the Performer and instructor teams

• Coordinate with the SRV team so reciprocal members get the same experience at either ranch

• Identify members whose relationship with Staccato is growing and connect them with the brand's Key Relationships team

• Deliver a flawless on-property experience for VIC guests and Staccato 2011 executives

Team leadership

• Hire, train and lead the hospitality and membership team

• Teach and hold the team to The Staccato Standard: Respect, then Safety, then Standard, then Efficiency

• Manage daily property flow so members, guests and groups move smoothly through check-in and onto the ranges

Business partnership

• Work with the GM on budget, staffing and reporting for the hospitality and membership areas

• Partner with Staccato 2011 marketing and sales on campaigns, events and lead follow-up

• Report on membership, retention and revenue performance to the SVP Hospitality & Memberships

Requirements

• 7+ years in luxury hospitality, private clubs, resorts or high-end membership organizations, with at least 3 years leading teams

• A track record of hitting membership or sales targets and keeping clients for the long term

• Comfort with firearms and the shooting sports, or a genuine willingness to learn and become proficient

• Strong relationship skills with high-net-worth individuals, corporate buyers and government or agency clients

• Organized with data: comfortable with a CRM, tracking sheets and basic P&L reporting

• Able to work weekends and event days, and to pass a background check

• Central Texas network a plus; bachelor's degree in hospitality, business or a related field preferred

* Staccato 2011 is an equal opportunity employer.