United Kingdom Call Center Section Manager
Avant
United Kingdom Call Center Section Manager
Avant
Online lending platform for unsecured loans
As a UK Call Center Manager, you will be responsible for leading a team that handles all United Kingdom call center duties; including Customer Service, Application Support, Loan Processing, and Collections, and reporting directly to the UK Strategy & Operations Manager. You will ensure that the 12+ person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.
• MUST be able to work a 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!
• Must be able to work weekends
• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of at least 5+ individuals.
• Experience building new processes, or working within start-up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.
Avant provides online lending services, offering unsecured personal loans from $2,000 to $35,000 and credit cards with limits from $300 to $1,000. Access is completely online, with a streamlined application and fast approval process. The company earns revenue from loan interest (9.95% to 35.99% APR) and credit card fees. Key differences from competitors include a fast, transparent application experience, strong customer support, and educational resources that help customers build credit. The overarching goal is to lower the barriers and costs of borrowing, making it easier for people to obtain funds, while helping them manage credit responsibly through clear terms and financial education.
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