Tesla

Makes electric cars, robotaxis and grid batteries

Access Control Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeToa Payoh, SingaporeNo salary listedIn-person

About the Job

Requirements

Good hands-on working experience with Access Control Systems (ACS).
Ability to communicate effectively in English, both orally and in writing.
Ability to remain calm and handle high-stress situations in a fast-paced environment.
Ability to work independently or as part of a team.
Must be able to work additional time, weekends, and holidays as required by Operations.

Responsibilities

Monitor, track, and coordinate security and access permissions for new employees, contractors, and vendors.
Maintain and update access levels for existing employees, contingent workers, and contracted suppliers.
Assist with access requests through in-person interactions and email or ticketing systems.
Troubleshoot, assess, and triage access control issues.
Adapt communication styles to suit different audiences at Tesla.
Follow up on feedback to ensure positive outcomes.
Provide customer service while supporting external partners through established communication channels.
Manage and maintain requests, resolving them within Service Level Agreement guidelines.
Follow the guidelines established through the Global Access Control Program.
Identify issues with badging processes and equipment and bring them to management's attention.
Develop insightful recommendations to address complex operational and strategic problems.
Perform other IT-related duties and special project functions as assigned.

Category	Operations & Business Support
Location	Toa Payoh
Requisition ID	285086
Type	Full-time

Job Description

The Access Control Technician is responsible for monitoring, tracking, and coordinating all security and access permissions for new employees, contractors, and vendors. The Technician shall maintain and update access levels for existing employees, contingent workers, and contracted suppliers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.

Job Responsibilities

Able to adapt to communication styles to suit different audiences at Tesla.
Action-oriented, able to follow up on feedback to ensure positive outcomes.
Provide exceptional customer service while supporting external partners with requests through established communication channels.
Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines.
Adhere and follow the guidelines established through the Global Access Control Program.
Identify issues with badging processes and equipment and bring to the attention of management.
Develop isinsightful recommendations to address complex operational and strategic problems.
Perform other IT-related duties and special project functions as assigned.

Job Requirements

Good hands-on working experience with Access Control Systems (ACS).
Superior customer service skills to deal with both internal and external customers.
Ability to communicate in English effectively, both orally and in writing.
Able to remain calm and handle high stress situations in a fast-paced environment.
Ability to work independently or as part of a team.
A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
Comfortable with high-tech work environment and constant learning of new tools and innovation
Attendance and punctuality are essential and expected.
Must be able to work additional time, weekends, and holidays as required by Operations.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs