Z

ZoomInfo

Sells business data and sales intelligence

GTM Technical Solutions Analyst 2

Full-Time
$89.2k - $133.8k+ Bonus + Commission + Equity
Mid
Bengaluru, Karnataka, India
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 4 years of experience in technical support, support engineering, or a similar customer-facing technical role in a B2B software environment.
  • Ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms such as Salesforce or HubSpot.
  • Proficiency with browser developer tools, network traffic analysis including HAR files, and log interpretation.
  • Ability to communicate technical concepts clearly to non-technical audiences, in writing and verbally.
  • Track record of independently identifying problems, building solutions, and driving improvements.
  • Ability to manage multiple high-priority projects simultaneously with organizational skills and attention to detail.
  • Experience collaborating cross-functionally with internal teams to drive issue resolution.
Responsibilities
  • Own deep subject matter expertise within a set of ZoomInfo products and serve as the primary escalation point for complex issues.
  • Maintain broad working knowledge of the full ZoomInfo product suite to support customers across product lines and provide cross-functional assistance.
  • Understand how ZoomInfo products fit into customer technology stacks, including complementary and competing external technologies.
  • Monitor product releases, beta updates, and internal roadmaps to anticipate platform changes and communicate impacts to the support team.
  • Troubleshoot advanced technical issues, including API and integration failures, data quality discrepancies, CRM sync errors, and browser- or network-level anomalies using developer tools, HAR files, and log analysis.
  • Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes.
  • Communicate clearly, empathetically, and with technical precision to customers at all levels.
  • Partner with Product and Engineering teams to escalate, reproduce, and resolve product defects or configuration issues.
  • Meet or exceed key performance indicators, including CSAT scores, response time, and knowledge base development targets.
  • Lead the development and ongoing maintenance of internal knowledge base articles, troubleshooting playbooks, and support runbooks for the broader team.
  • Identify recurring issue patterns and build scalable resources, including documentation, decision trees, and training materials.
  • Drive adoption of new internal tools and workflows, championing process improvements that increase team efficiency and consistency.
  • Mentor and support junior team members by sharing technical knowledge, reviewing case handling, and contributing to onboarding programs.
  • Synthesize support trends and surface actionable product feedback to Product and Engineering stakeholders as the voice of the customer.
  • Participate in cross-functional initiatives, including product beta testing, release readiness reviews, and internal enablement sessions.
  • Collaborate with Customer Success and Sales teams to ensure a seamless customer experience across the post-sale journey.
Desired Qualifications
  • Prior experience using or supporting ZoomInfo products.
  • Familiarity with data enrichment, intent data, or B2B sales intelligence platforms.
  • Experience writing internal documentation, knowledge base content, or support playbooks.
  • Proficiency in SQL or data querying for troubleshooting data-related issues.
  • Experience with ticketing platforms such as Zendesk, Salesforce Service Cloud, or similar.
  • Background in mentoring or training junior support staff.

About the company

ZoomInfo sells company and contact intelligence to sales, marketing, operations, and recruiting teams that need to find and reach customers or candidates. Its Copilot product combines buyer signals with AI recommendations so sellers focus on promising accounts. The platform connects with customer relationship software, enriches records, and routes leads, while tools for outreach and call analysis support the rest of the sales process. Customers pay for subscriptions based on features, users, and data access, with additional charges for usage and professional services. ZoomInfo traces its founding to 2007 and is headquartered in Vancouver, Washington, United States.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Vancouver, Washington

Founded

2007

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Simplify Jobs

Simplify's Take

What believers are saying

  • Bundled agents ease adoption: October 2026 Agent Teams arrived in GTM Studio without another contract.
  • US employees receive family support: ZoomInfo lists up to $20,000 in family-forming benefits.
  • Contracts anchor recurring revenue: 53% of ZoomInfo's annualized contract value comes from multi-year agreements.

What critics are saying

  • Job security is strained: May 2026 ZoomInfo announced roughly 600 role eliminations, with some positions relocated.
  • Existing customer contracts shrink: ZoomInfo reported 89% net revenue retention in August 2026.
  • Data collection carries legal exposure: Quebec plaintiffs allege ZoomInfo's collection and publication of personal information violated privacy law.

What makes ZoomInfo unique

  • Customers improve its data: ZoomInfo uses participating customers' connected records to verify information and remove outdated entries.
  • Its data reaches rival platforms: GTM.AI feeds Salesforce Agentforce, HubSpot Breeze, and Microsoft Copilot.
  • Its database spans people and businesses: ZoomInfo reports over 100 million companies and 500 million professional contacts.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Company Match
  • 401(k) Retirement Plan
  • Parental Leave
  • Family Planning Benefits
  • Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
MR Web
Oct 15th, 2026
Daily research news online.

Daily research news online. The global MR industry's daily paper since 2000. Follow DRNO on... ZoomInfo brings clients' unstructured data into GTM. October 15 2026 Business data specialist ZoomInfo has added new features based on the technology of Workbounce, a knowledge platform company it acquired in 2024. The new tools allow companies to bring data such as call transcripts, emails, product documents and Slack threads into its store of actionable GTM intelligence. ZoomInfo's B2B data includes more than 100 million companies, 500 million contacts and billions of signals, helping revenue teams to identify, engage and convert buyers. Workbounce, co-founded by Rowan Bailey and Adam Smith (pictured), is a search, collaboration and analytics platform for unstructured go-to-market data, connecting to tools teams already use and making their data semantically searchable, using context rather than mere keywords. The addition of its tech has extended GTM.AI, ZoomInfo's headless layer, beyond external market intelligence and into existing internal GTM knowledge - its integration with Zoominfo's verified company, contact and buying-signal data means agents can become more personalized, more context-aware, and therefore more effective in improving customer interactions. 'ZoomInfo gives GTM.AI the verified structured data needed to understand the market,' says Henry Schuck, founder and CEO. 'Workbounce adds the institutional knowledge inside your own walls. When those two layers come together, an agent can understand both the market and the account, with provenance, permissions and confidence built in.' Adam Smith, VP Product Management at ZoomInfo, adds: 'By bringing Workbounce into GTM.AI, agents can ground their answers in both external market truth and everything the team already knows, exactly when that context is needed.' Web sites are at www.zoominfo.com and www.gtm.ai. All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated. Most viewed items in the last week... Each (*) indicates > 1,000 views. Select a region below...

VentureBeat
Oct 12th, 2026
ZoomInfo launches native integration with n8n through GTM.AI.

ZoomInfo launches native integration with n8n through GTM.AI. 5:30 am, PT, October 12, 2026 VANCOUVER, Wash.-(BUSINESS WIRE)-October 12, 2026- ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, has confirmed a native integration with n8n, the workflow automation platform teams use to connect apps and build AI agents. The integration allows joint customers to combine verified ZoomInfo intelligence with n8n's automation and agent capabilities with immediate effect. The integration ships as a verified node inside n8n, built and maintained by ZoomInfo. Once a workflow authenticates with a customer's own ZoomInfo credentials, it can call ZoomInfo's GTM Context Graph directly: verified data on more than 100 million companies, 500 million contacts, and billions of buying signals. Workflow teams have typically stitched ZoomInfo data into automations through static exports that go stale within weeks. The native node removes that step. A workflow now reads the current record at run time instead of a snapshot a person uploaded weeks earlier. ZoomInfo Data Now Available Inside n8n Workflows Inside a workflow, the node can search contacts by company, title, seniority, and location, enrich existing contact and company records, search companies by size, revenue, and industry, and monitor buyer intent, organizational changes, and news coverage on target accounts. Every result returns as an individual item, so a workflow can loop, filter, and pass the data downstream to a CRM or another system. The node also works as a tool an n8n AI agent can call on its own. Instead of running on a fixed schedule with fixed parameters, an agent can decide mid-workflow to research a company, enrich a contact, or check an intent signal, and use the result to plan its next action. "Our users build workflows that run sales and marketing operations every day, and the quality of the data behind them decides whether those workflows deliver. With ZoomInfo's verified node now inside n8n, teams can pull current company and contact intelligence at run time, and give their AI agents a trusted source to research, enrich, and act on. It's a natural fit for how our community already builds," said Hugues Vincent, Head of Partnerships, n8n. n8n joins a growing list of platforms connected to GTM.AI, ZoomInfo's headless GTM context layer, alongside Salesforce, Microsoft, Claude, ChatGPT, and more. GTM.AI connects ZoomInfo's data and agentic orchestration through API and Model Context Protocol, so any workflow or agent can plug in the same way. Authentication and permissions stay tied to each customer's own ZoomInfo account. Access control, data lineage, and audit logging apply to the n8n node the same way they apply across every other surface GTM.AI powers. About ZoomInfo ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts and billions of signals, ZoomInfo delivers the intelligence, automation and integrations that modern revenue teams need to identify, engage and convert their best buyers. GTM.AI is ZoomInfo's headless GTM context layer. It is the API and Model Context Protocol home for AI agents, powering integrations across Salesforce, HubSpot, Microsoft, Anthropic, OpenAI, Perplexity, and dozens more. Media contact: Public Relations Team, ZoomInfo: [email protected]

LinkedIn
Oct 10th, 2026
tldr; Workbounce has been acquired. Rowan Bailey and I have been working together on solving GTM problems for 7 years. We worked on it at Peakon together. We founded Workbounce together. And today… | Adam Smith | 65 comments

tldr; Workbounce has been acquired. Rowan Bailey and I have been working together on solving GTM problems for 7 years. We worked on it at Peakon together. We founded Workbounce together. And today I'm so excited to update that ZoomInfo has acquired Workbounce. Rowan and I will continue this journey of tackling GTM problems and building next-gen solutions. We can't share much beyond this atm - but we're so excited about what we're building, and we know that every one of you who's shared your problems with us over the last few years will be too. A big thank you to everyone who's supported us, investors, team, friends, family. You all know who you are. Most importantly, I couldn't have asked for a better partner in this than Rowan. Here's to (at least) 7 more years. | 65 comments on LinkedIn

Stock Story, Inc
Oct 9th, 2026
Why ZoomInfo (GTM) stock is trading up today.

Why ZoomInfo (GTM) stock is trading up today. Kayode omotosho /. October 9, 2026 What happened? Shares of go-to-market intelligence provider ZoomInfo (NASDAQ:GTM) jumped 2.5% in the afternoon session after the company announced a native integration with ClickUp through GTM.AI, while technology equities broadly rebounded from a sharp sell-off sparked by concerns over artificial intelligence revenue expansion. As detailed in the BusinessWire announcement, the new integration allows mutual clients to bring verified company and contact data directly into ClickUp. According to the corporate release, the connection operates through a connector based on the Model Context Protocol, which enables software applications to seamlessly exchange data and context. Industry analysts note that a native integration connects software systems directly, allowing critical information to transfer between platforms without manual input. The press release confirmed that through the connector launched on GTM.AI, shared clients can now access and use verified company and contact data directly within their ClickUp workflows. Providing macroeconomic context for the stock's strength, CNBC reported that major equity averages moved higher at the open on Friday as market sentiment stabilized across the SaaS sector. According to Reuters, just a day earlier, shares across the artificial intelligence and broader technology space had faced heightened selling pressure following an OpenAI revenue report that rattled investor confidence regarding near-term monetization. However, CNBC noted the pullback proved short-lived as dip-buyers re-entered the market, viewing the valuation reset as an attractive entry point and highlighting an enduring investor appetite for leading technology firms. After the initial pop, the shares cooled down to $3.91, up 0.9% from the previous close. What is the market telling us. ZoomInfo's shares are extremely volatile and have had 40 moves greater than 5% over the last year. In that context, today's move indicates the market considers this news meaningful but not something that would fundamentally change its perception of the business. The previous big move we wrote about was 9 days ago when the stock gained 4.3% on the news that the Bureau of Economic Analysis reported a 0.9% increase in personal consumption expenditures for August, signaling resilient consumer demand alongside steady economic expansion. The latest report from the U.S. Bureau of Economic Analysis showed that consumer outlays advanced strongly despite a modest 0.2% uptick in personal income. Underlying inflation trends also remained relatively subdued, with the core Personal Consumption Expenditures price index - a key inflation gauge watched closely by policymakers - increasing 0.2% month-over-month. Supporting the positive economic picture, the third estimate of second-quarter gross domestic product confirmed the economy expanded at an annualized rate of 2.2%. Together, these indicators suggest that households continue to spend at a healthy pace, alleviating concerns over an impending consumer slowdown and bolstering market confidence across retail and consumer sectors. ZoomInfo is down 59.4% since the beginning of the year, and at $3.91 per share, it is trading 66.9% below its 52-week high of $11.80 from November 2025. Investors who bought $1,000 worth of ZoomInfo's shares 5 years ago would now be looking at only $62.45. ONE MORE THING: The $21 AI Application Stock Wall Street Forgot. While Wall Street obsesses over who's building AI, one company is already using it to print money. And nobody's paying attention. AI chip stocks trade at ridiculous valuations. This company processes a trillion consumer signals monthly using AI and trades at a third of the price. The gap won't last. The institutions will figure it out. You need to see this first. Read the FREE Report Before They Notice.

VentureBeat
Oct 8th, 2026
ZoomInfo named a Leader in 2026 Gartner(R) Magic Quadrant(TM) for Account-Based Marketing Platforms.

ZoomInfo named a Leader in 2026 Gartner(R) Magic Quadrant(TM) for Account-Based Marketing Platforms. 5:00 am, PT, October 8, 2026 VANCOUVER, Wash.-(BUSINESS WIRE)-October 8, 2026- ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, today announced that it has been positioned as a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Account-Based Marketing Platforms. This marks the third consecutive year that ZoomInfo has been named a Leader in this research. To them, ZoomInfo's position reflects its continued investment in account-based marketing, GTM Studio and its broader strategy to connect data, intelligence, AI and workflows across the go-to-market organization. "Account-based marketing is evolving beyond static account lists and disconnected campaign execution," said Alice de Courcy, Chief Marketing Officer at ZoomInfo. "Revenue teams need trusted context that helps them understand what is happening across an account, coordinate engagement and act across the channels and systems where their teams already work. We believe our position as a Leader reflects the continued evolution of ZoomInfo's platform and our commitment to helping organizations execute more connected GTM strategies." ZoomInfo's approach to ABM ZoomInfo Marketing and GTM Studio help organizations identify priority accounts, build and activate audiences, understand buyer activity and coordinate engagement across marketing and sales workflows. GTM Studio brings together ZoomInfo's B2B data and intelligence foundation with audience management, intent signals, advertising, orchestration, sales insights and integrations. The platform is designed to help revenue teams move from account targeting to coordinated action across acquisition, retention and expansion motions. "ZoomInfo has continued to connect account intelligence with the workflows revenue teams use every day," said Ben Daters, VP, Emerging Products & ZoomInfo Marketing at ZoomInfo. "GTM Studio gives marketers and revenue teams a more dynamic way to build audiences, activate campaigns and coordinate plays around changing account and buyer signals. Our headless approach extends that context into the broader technology environment, creating a foundation for the next generation of ABM and GTM execution." ZoomInfo's approach is built to support organizations as they: * Identify and prioritize accounts based on fit, intent and engagement signals * Create and refresh audiences as account and buyer activity changes * Activate campaigns across advertising and marketing channels * Coordinate marketing and sales plays around shared account priorities * Connect GTM intelligence with the systems and workflows revenue teams already use Extending ABM through GTM Studio and GTM.AI ZoomInfo's GTM Studio strategy is complemented by GTM.AI, ZoomInfo's headless GTM context layer. Through APIs and Model Context Protocol, GTM.AI extends ZoomInfo's verified intelligence into the applications, AI assistants, agents and workflows where customers already work. Together, GTM Studio and GTM.AI help organizations connect account and buyer intelligence with campaign execution, sales engagement, revenue operations and AI-powered workflows. Gartner disclaimer: Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. About ZoomInfo ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts and billions of signals, ZoomInfo delivers the intelligence, automation and integrations that modern revenue teams need to identify, engage and convert their best buyers. GTM Studio helps revenue teams orchestrate go-to-market workflows by connecting ZoomInfo's B2B data, buyer signals, AI and engagement capabilities. GTM.AI is ZoomInfo's headless GTM context layer. It is the API and Model Context Protocol home for AI agents, powering integrations across Salesforce, HubSpot, Microsoft, Anthropic, OpenAI, Perplexity, and dozens more. Media: Public Relations Team, ZoomInfo: [email protected].