Full-Time
Life Insurance Sales Agent
Updated on 8/1/2026
USAA
10,001+ employees
Tailored insurance, banking, retirement for military
Compensation Overview
$45.5k - $105.4k/yr
No H1B Sponsorship
Tampa, FL, USA + 1 more
More locations: Phoenix, AZ, USA
In Person
Five days in the office per week; potential hybrid schedule after six months. Relocation assistance is not available.
 Sales & Account Management (1) |
|---|
Get referred to USAA
See people who can refer or advise you
- A high school diploma or GED is required.
- An active life insurance license is required, or the ability to maintain required licensing.
- At least one year of life insurance sales, financial services, or related sales experience is required.
- Strong verbal and written communication skills are required, with the ability to build trust quickly in a virtual environment.
- The ability to learn complex concepts and translate them into meaningful member conversations is required.
- Experience handling multiple priorities, meeting deadlines, and navigating multiple systems simultaneously is required.
- Strong problem-solving, negotiation, and objection-handling skills are required.
- The ability to perform effectively in a goal-oriented, metrics-driven environment is required.
- Successful completion of a job-related assessment may be required.
- Engage with current and prospective members through high-volume inbound and outbound interactions, including phone calls, email, video appointments, and other communication channels.
- Build rapport and uncover member needs by conducting thorough fact-finding conversations focused on life events, financial priorities, and protection goals.
- Deliver consultative recommendations for life insurance and related protection solutions tailored to each member's circumstances.
- Educate members on insurance products, coverage options, estate planning considerations, and enhanced protection solutions, including long-term care products.
- Drive sales by presenting recommendations, overcoming objections, and helping members take action to protect their financial future.
- Identify opportunities to cross-sell or refer members to additional financial solutions when appropriate.
- Complete follow-up outreach to nurture opportunities, advance sales conversations, and support retention and acquisition efforts.
- Stay informed on industry trends, economic conditions, and legislative developments that may impact members' insurance and financial planning needs.
- Achieve performance expectations related to sales, member experience, productivity, quality, and compliance.
- Serve as a resource and mentor to less experienced team members by providing guidance, support, and best practices.
- Two or more years of life insurance sales experience with a demonstrated track record of success.
- One or more years of experience in a contact center or high-volume telephone sales environment.
- Experience meeting or exceeding sales goals, conversion metrics, and productivity targets.
- Chartered Life Underwriter designation or a comparable credential.
- Military experience or experience supporting military members and their families as a military spouse or domestic partner.
USAA is a financial services group that serves the military community. It provides insurance (auto, home, life, health), banking (checking and savings, credit cards, loans, mortgages), and retirement services (investments and planning). Its products work by combining member-specific offerings with a membership model that restricts access to active-duty service members, veterans, and eligible family members, allowing tailored solutions and resources. USAA differentiates itself from competitors through its exclusive membership focused on military families, leadership with military backgrounds, and a strong emphasis on financial wellness and community support, including no monthly banking fees in many accounts. The company’s goal is to help members manage money and risks reliably, plan for deployment, buy homes, save for retirement, and build resilient communities by providing practical financial services and guidance.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
San Antonio, Texas
Founded
1922
Get referred to USAA
See people who can refer or advise you
Simplify's Take
What believers are saying
- USAA can scale housing-and-financial-resiliency programs across 50,000 veterans.[17]
- Affordable-housing investments deepen loyalty while addressing member housing insecurity.[17]
- Military-specific financial education can be distributed through the USAA Educational Foundation.[17]
What critics are saying
- Membership limits cap growth versus mass-market insurers and banks.[1][7]
- Digital-only service increases damage from outages or cyber incidents.[7][12]
- Heavy reliance on military households concentrates underwriting and deposit risk.[1][5]
What makes USAA unique
- Military-only membership creates deep product fit for veterans and families.[1][5]
- Digital-first banking serves members through remote delivery channels.[7][12]
- USAA combines insurance, banking, investments, and retirement under one brand.[5][16]
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Adoption Assistance
Paid Vacation
Paid Holidays
Wellness Program
Professional Development Budget
Company News
First Horizon appoints Scott Serpico as Senior Vice President, Head of Product. First Horizon Corporation recently announced Scott Serpico has been appointed Senior Vice President, Head of Product. In this new Memphis-based role, Serpico will lead the strategy and vision for First Horizon Bank's multi-product portfolio that includes credit cards, deposits, lending and emerging payments. "As we continue strengthening our client-first strategy, we're thrilled to welcome Scott to our growing team," said Erin Pryor, Senior Executive Vice President, Chief Marketing and Experience Officer for First Horizon. "He brings category-leading financial services expertise combined with disciplined execution - a unique set of skills and talents that will elevate how our clients discover, choose and use our offerings to improve their lives. We're excited for the impact Scott will deliver." Serpico most recently served as the executive leader for Consumer Lending at USAA, where he directed strategy and growth plans, product management, product forecasting, pricing and portfolio optimization. His career also includes leadership roles at Ally Financial, Chase, SunTrust, Wells Fargo and MBNA. For more news on appointments, check out the links below:
Families find relief in a surprising place: credit card rewards. New USAA report reveals that consumers are increasingly using rewards to offset rising everyday expenses, including gas and groceries. The lead: * As household budgets tighten, more consumers are leaning on their credit card rewards to help manage costs like groceries and gas. * A new report from USAA Bank reveals that 36% of consumers with rewards are using their points immediately to offset everyday expenses. * More broadly, credit card rewards are becoming a more practical part of monthly money management, as consumers use points more often and, increasingly, as 'Pay With Points' options become available. Key stats: * Nearly half of consumers say they've used 'Pay With Points' options for essential items. * USAA Bank's Shop With Rewards program reflects this trend: In 2025, this program helped drive a 47% year-over-year increase in rewards redemption volumes among USAA Bank credit cardholders. * Shop With Rewards enables members to reduce a gas, grocery or retail expense using points. Read the full report for details on this shift in reward behaviors. Yes, and: * The report also revealed some notable differences between consumers with higher and lower credit scores as well as older and younger consumers. * More consumers (45%) with self-reported credit scores in the 300-660 range say they use rewards to help with everyday costs. * This group is also three times more likely to not have a strategy for using their rewards than their peers with as 780 or higher credit score. * Younger consumers use points more often, with 72% of respondents age 18-24 using points monthly or as quickly as possible. USAA Bank President Michael Moran: "Consumers are changing the way they think about credit card rewards. What was once viewed as a benefit for travel or larger purchases is increasingly becoming a tool to help manage everyday expenses. As household budgets remain under pressure, people are looking for immediate ways to stretch their dollars, and rewards are playing a bigger role in helping them do that." USAA meets the moment: * To help put more money back in members' pockets, USAA Bank has launched a new suite of credit cards that significantly enhance cash back for everyday spending. * These cards provide military service members and their families substantial value for spending on gas, groceries, on-base and other essential categories. How to get ahead: * Align earning with spending habits: Pick a card delivers the most value for what you spend and aligns with your financial objectives. * Look for flexible redemption options: Having the ability to pay bills or at point of sale with points creates more opportunities for in-the-moment or monthly budgetary relief. * Start early: Early exposure to managing rewards can help set consumers up for greater success as they continue their credit journey. * Build a strategy: About 23% of respondents with a credit score of 719 or lower said they don't have a strategy. Moran: "From young, enlisted service members building their credit to established families with higher grocery and gas bills, we're meeting our members with products that are valuable and propel them towards financial security."
Darius Rucker to Receive the Veterans Voice Award at 52nd AMAs. Darius Rucker to Receive the Veterans Voice Award Presented by USAA's Honor Through Action at 52nd American Music Awards Award Recognizes Rucker's Longtime Commitment to Those Who Served Queen Latifah Hosts The Star-Studded Annual Special, Which Airs Live from the MGM Grand Garden Arena in Las Vegas - Memorial Day, Monday, May 25, 2026, at 8:00 PM ET / 5:00 PM PT on CBS and Paramount+ TICKETS AVAILABLE NOW ON AXS Los Angeles - May 19, 2026 - Today, CBS and Dick Clark Productions (DCP), the world's largest owner and producer of televised live event entertainment programming, announced that Diamond-certified superstar Darius Rucker will receive the Veterans Voice Award Presented by USAA's Honor Through Action, at the 52nd American Music Awards (AMAs). The award recognizes artists who use their platforms to make meaningful, lasting change in the lives of those who served. Throughout his career, Rucker has consistently championed those who serve through his long-time support of military organizations and through his music. Hosted by Queen Latifah, the AMAs will air live coast-to-coast on Monday, May 25, at 8:00 PM ET / 5:00 PM PT on CBS and Paramount+* Broadcast during Military Appreciation Month, the star-studded evening will feature special in-show moments celebrating veterans, led by Official Military Appreciation Partner USAA, a leading provider of insurance, banking and retirement solutions for military members, veterans and their families. Rucker, who will also perform during the broadcast alongside his Hootie & the Blowfish bandmates, will be recognized on-stage for his longstanding personal commitment to organizations like Military Warriors Support Foundation, with which he helped provide 20+ mortgage-free homes to veterans. Throughout his career, Rucker has also performed on multiple overseas USO tours and at events in support of veterans such as the DoD Warrior Games. Last year's Veteran's Voice Award was presented to Zac Brown. The broadcast will also offer viewers a look at USAA's Poppy Wall of Honor(R)- returning for its seventh year to the National Mall in Washington, D.C. Stretching more than 130 feet, the exhibition's 600,000+ hand-placed poppies represent every American life lost in the line of duty since World War I, each a quiet act of remembrance for the fallen. Additionally, Gold Star families will be in attendance at the AMAs, and U.S. service members and veterans will be seated in USAA's Military Appreciation Section. "Behind every name we honor on Memorial Day is a family, a story and a sacrifice that should never be forgotten," said Chris Curtin, USAA Chief Marketing Officer. "Darius Rucker has long stood beside the military community, not just in words but through action, and this recognition reflects the same spirit of remembrance, service and support that defines our mission." "The American Music Awards is proud to celebrate both the heroes who have served our nation and the artists who champion their cause - working together with USAA to help veterans build strong careers, secure their financial futures, and care for their well-being," said Mike Chuthakeio, Chief Commercial Officer, Dick Clark Productions. "Lending his voice year after year to honor service men and women, Darius embodies the spirit of service and we are honored to spotlight his remarkable commitment in partnership with USAA." This special recognition is part of USAA's Honor Through Action initiative - a five-year, $500 million commitment to the military community, focused on meaningful careers, financial security, and well-being for veterans and their families. More than a campaign, it is a call to action: to stand alongside the military community, transform gratitude into progress, and turn purpose into lasting impact. This Memorial Day, the American Music Awards is proud to spotlight its nation's heroes and help amplify the vital work being done in support of the veteran community, honoring the enduring spirit of service in partnership with leading Military and Veterans Service Organizations - Blue Star Families, Bob Woodruff Foundation, Congressional Medal of Honor Society, Easy Day Foundation, Fisher House Foundation, Gary Sinise Foundation, Invictus Games Foundation, Iraq and Afghanistan Veterans of America, Semper Fi & America's Fund, Team Rubicon, and the USO. To learn more, visit TheAMAs.com/Salute. The star-studded special will kick off summer with host Queen Latifah live from MGM Grand Garden Arena in Las Vegas, the largest venue in the show's history, on Memorial Day, Monday, May 25. The show will air live coast to coast on CBS Television Network and Paramount+* at 8:00 PM ET / 5:00 PM PT, and feature performances from Lifetime Achievement Award recipient Billy Idol, International Artist Award of Excellence recipient KAROL G, Hootie & the Blowfish, KATSEYE, Keith Urban, Maluma, New Kids on the Block, Riley Green, SOMBR, Teddy Swims, Teyana Taylor, The Pussycat Dolls + Busta Rhymes, and Twenty One Pilots, with more to be announced soon. Tickets for the star-studded must-see show are now available on AXS. As one of music's most anticipated nights of the year, the 52nd American Music Awards returns to CBS and Paramount+* to honor the most influential artists and songs of today alongside unforgettable performances and special moments in a multi-genre, cross-generational celebration of music. Nominations for the 52nd American Music Awards were announced last month. Taylor Swift leads with eight nominations, followed by Morgan Wallen, Olivia Dean, Sabrina Carpenter, and SOMBR with seven each. Fan voting has concluded for all awards other than Social Song of the Year and Tour of the Year, which will remain open through the first 30 minutes of the AMAs broadcast. Fans can vote for these two awards via VoteAMAs.com and the @AMAs Instagram profile. Additional details, including more presenters for the 52nd AMAs will be announced in the coming week. Tickets for the star-studded must-see show are now available on AXS. About the American Music Awards: * Celebrating the year's most iconic music, the American Music Awards is the world's largest fan-voted award show, honoring today's most influential artists and their passionate fanbases. * Created by legendary producer and visionary Dick Clark and first awarded in 1974, the American Music Awards is known for delivering half a century worth of iconic performances and enduring moments that have defined and shaped pop culture, as well as a history of introducing audiences to breakthrough artists. * One of 2025's most-watched television specials according to Nielsen, last year's top-rated 51st American Music Awards reached over 10 million unique viewers across its CBS and Paramount+ premiere on Memorial Day, Monday, May 26, and encores on MTV, CMT, and BET. The CBS broadcast marked the show's largest audience since 2019 with a +38% increase over its last live airing in 2022 on ABC. * Airing for the first time on Memorial Day, the 2025 AMAs kicked off summer with host Jennifer Lopez, who returned to host a decade after her AMAs hosting debut in 2015. She opened the 51st American Music Awards in spectacular fashion, delivering a non-stop, breathtaking medley of 23 of the year's biggest hits. Performances included ICON Award recipient Janet Jackson; Alex Warren, Becky G and Manuel Turizo, Benson Boone, Blake Shelton, Gloria Estefan, Gwen Stefani, Lainey Wilson, Reneé Rapp, and Lifetime Achievement Award recipient Rod Stewart. * The American Music Awards is produced by Dick Clark Productions.
USAA has appointed Chris Curtin as Chief Marketing Officer, effective 2 March 2026. Curtin brings over 20 years of experience in marketing, digital engagement and brand strategy from leading organisations. Most recently, Curtin served as Chief Marketing Officer at Sam's Club, where he advanced membership value and drove e-commerce growth. He previously held senior roles at Bank of America, Visa, Hewlett-Packard and The Walt Disney Company, focusing on digital strategy, loyalty programmes and trust-driven communications. USAA President and CEO Juan C. Andrade said the appointment reflects the company's focus on service excellence and delivering value to its military community members. Curtin will lead efforts to strengthen USAA's marketing communications and expand its value-driven approach to serving the 14 million military members, veterans and their families.
USAA has appointed Dan Griffiths as Chief Information Officer, effective 5 February 2026. Griffiths brings decades of financial services technology experience, most recently serving as Group Chief Information Officer for Santander US and Santander Bank globally. He previously held senior technology roles at TD Bank, Barclays Capital, Lehman Brothers and JPMorgan Chase. At Santander, he led technology and operations for North America. USAA President and CEO Juan C. Andrade said the appointment reflects the company's focus on service excellence and delivering value through secure, reliable technology. Griffiths will focus on modernising platforms, enhancing cybersecurity and creating intuitive digital experiences for USAA's 14 million military members, veterans and their families.