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MSX International

Automotive dealer performance and repair optimization

Technical Delegate / Flying Doctor

Automotive Mechanical Repair & MaintenanceConfirmed live in the last 24 hours
Full-timeHagen, Germany€60k /yr

About the Job

Requirements

  • Extensive experience in vehicle diagnostics, technical support, workshops, or field service.
  • Demonstrated ability to troubleshoot complex electrical and electronic faults.
  • Practical experience using original equipment manufacturer diagnostic tools.
  • Confident use of wiring diagrams and technical documentation.
  • Experience collaborating with workshops, engineering, or technical teams.
  • Ability to support and guide technicians.
  • Native-level or equivalent German proficiency (C2), spoken and written.
  • Good spoken and written English proficiency is required.
  • Knowledge of modern vehicle systems, including powertrains, advanced driver-assistance systems, and body electronics.
  • Knowledge of vehicle networks including CAN, LIN, and FlexRay.
  • Knowledge of root cause analysis, guided diagnostics, and flashing.

Responsibilities

  • Conduct field and remote support engagements for dealers, authorized workshops, and technical centers across Europe to reduce vehicle downtime and backlogs.
  • Diagnose and resolve complex technical incidents involving customer vehicles, including advanced electrical, electronic, and multiplexing faults.
  • Analyze issues affecting individual vehicles and systematic fault patterns across multiple vehicles, and develop immediate and corrective actions.
  • Use original equipment manufacturer diagnostic tools, including wiTECH POD and DiagBOX VCI, for guided diagnostics, software updates, reprogramming, and parameterization.
  • Handle individual cases and broader technical issues across entire fleets.
  • Prepare clear technical reports and case updates.
  • Coach technicians and provide practical guidance.
  • Raise recurring issues within continuous improvement processes.

Desired Qualifications

  • Experience in field service or multi-site support.
  • Multi-brand experience.
  • A technical support background with an original equipment manufacturer or importer.
  • Additional European language proficiency.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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