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Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Public Area Housekeeping Supervisor

Janitorial ServicesPosted on Nov 5
Full-timeMadrid, SpainNo salary listedIn-person

About the Job

Requirements

  • Prior supervisory experience in Housekeeping, preferably in luxury hospitality.
  • Ability to lead, organize, and control operations.
  • Strong attention to detail, cleanliness, and quality standards.
  • Sensitivity to the guest experience and knowledge of hotel systems such as Infor and Alice.
  • Communication skills and ability to coordinate across departments.
  • Ability to manage operational teams and multiple priorities.
  • Commitment to Mandarin Oriental Hotel Group values and standards.
  • Strict compliance with hygiene, safety, and personal-presentation standards.
  • Ability to remain calm and effective under pressure.
  • Fluency in Spanish and English for guest service.
  • Commitment to Mandarin Oriental values, Pillars, and LQEs.

Responsibilities

  • Supervise and coordinate cleaning, order, and maintenance across all public areas of the hotel.
  • Ensure daily compliance with MOQA and LQE standards in common areas and staff areas.
  • Inspect assigned areas, verifying cleanliness levels, supplies, and amenities.
  • Coordinate and follow up on cleaning and maintenance incidents, ensuring they are corrected.
  • Supervise offices, storerooms, and operational areas under the role’s responsibility.
  • Control the proper use of cleaning procedures, products, and equipment.
  • Supervise special projects, including general cleaning, renovations, and external interventions.
  • Conduct periodic quality inspections and preventive checks for pests, bedbugs, and other issues.
  • Control inventories of furniture, utensils, décor, and items in common areas.
  • Verify the condition of flowers, indoor and outdoor plants, and decorative items.
  • Ensure function rooms and restaurants are ready for use sufficiently in advance.
  • Manage cloakroom service when necessary.
  • Issue and follow up on work orders using HotSOS.
  • Coordinate shifts, staffing forecasts, and additional staffing needs for special events.
  • Train and support newly hired staff in the assigned area.
  • Evaluate the daily performance of staff under supervision.
  • Ensure compliance with safety, hygiene, FLHSS, and Safe & Sound standards.
  • Ensure proper control and tracking of keys, devices, and records.
  • Maintain effective communication with Housekeeping Management and other departments.
  • Handle and follow up on guest requests and complaints to ensure guest satisfaction.
  • Model professional conduct and act as an example of good practice.

Desired Qualifications

  • Previous supervisory experience in luxury hospitality is preferred.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size
10,001+
Company stage
IPO
Headquarters
Hong Kong
Founded
1963

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