Security Concierge

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Responsible for maintaining general site security, greeting and directing visitors at Headquarter and Operations locations, and performs administrative duties in support of Corporate Security.

Essential Job Functions

1. Monitors and controls physical access entry points and provides appropriate access to employees, visitors, and vendors. This also includes addressing visitors on Bank property as needed.
2. Greets people entering the area with a friendly and positive demeanor and anticipates needs, when appropriate, to exceed customer service expectations.
3. Ensures the front reception area is always attended to, and there is appropriate coverage during periods of absence, not disrupting business operations.
4. Maintains professional telephone etiquette and message delivery and ensures all matters are handled in a professional manner.
5. Ensures messages are routed accurately and timely.
6. Serves as the primary point of contact for department members.
7. Creates security systems support tickets for system maintenance/service issues.
8. Assists with shipping and receiving functions.
9. Provides general administrative support and assistance to others in the department and responds to incidents as needed.
10. Assists with general office administration and reporting of office maintenance and service support tickets to Corporate Facilities or appropriate vendors.
11. Maintains inventory of office supplies, as needed.
12. Performs other duties as assigned. 

Knowledge, Skills & Abilities

1. Ability to communicate effectively both verbally and in writing.
2. Ability to multi-task, manage multiple priorities, and meet deadlines in a fast-paced environment.
3. Ability to demonstrate attention to detail.
4. Ability to accept and respond professionally to feedback from others.
5. Ability to make recommendations to improve and promote quality.
6. Ability to treat others professionally and with dignity and respect.
7. Ability to demonstrate initiative to accomplish work objectives.
8. Ability to work without close supervision.
9. Ability to maintain confidentiality.
10. Ability to work extended hours, as needed.
11. Ability to lift packages up to 25 pounds.
12. Ability to inspect company premises by walking and in vehicle as needed.
13. Ability to respond quickly to incidents.
14. Ability to demonstrate excellent polite, professional, and interpersonal skills.
15. Ability to demonstrate effective organization and problem-solving skills.
16. Skill in using computers and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.

Basic Qualifications

1. High school diploma or equivalent, required.
2. 2+ years of work experience as a receptionist/general administrative assistant or security console operations, required.
3. 1+ year of experience using computers, including Microsoft Word, Excel, and Outlook, required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.