Community Engagement Lead
About the job
- Bilingual proficiency in Spanish is highly preferred.
- At least 5 years of relevant professional experience in community engagement, public health, health promotion, or a related field.
- Experience with Salesforce or similar customer relationship management tools to manage a partnership pipeline and track outreach performance.
- Ability to operate independently, manage complex projects, and lead initiatives with minimal day-to-day managerial oversight.
- Understanding of communication strategies and experience engaging specific demographics, cultures, and ethnicities.
- Experience navigating public and community health and school-based systems to build programs and gain community adoption.
- Experience in cold outreach, relationship building, and developing high-touch nurture campaigns.
- Proficiency in using online platforms and research methods to source contacts and gather relevant information.
- Ability to track and report performance metrics and use data to inform decisions.
- Must be based in California and have reliable transportation.
- Must be able to lift up to 25 pounds, stand for extended periods of 4–6 hours, and attend outdoor in-person events and conferences in various weather conditions.
- Role often requires evening and weekend hours.
- Develop outreach and marketing strategies tailored to the target county’s demographics, cultures, and ethnicities.
- Create a partnership strategy that fosters mutual referrals and positions BrightLife Kids as a community resource.
- Build and nurture long-term relationships with senior external partners, including county health officials, school district leadership, and executive directors of major community-based organizations.
- Manage a regional portfolio autonomously and present comprehensive updates and strategic recommendations at key milestones.
- Adapt outreach and marketing strategies across diverse and complex ecosystems and stakeholder types.
- Identify service gaps and market opportunities, and contribute to designing new assets and engagement tactics.
- Use existing networks and research methods, including Google, LinkedIn, and school district websites, to identify contacts in the target county.
- Engage audiences from grassroots community groups to executive-level public health boards and school and office of education boards to align on child mental well-being goals.
- Lead and participate in in-person events, online webinars, and school fairs as an advocate for BrightLife Kids.
- Provide informative materials and discussions to educate parents about child mental well-being and BrightLife Kids services.
- Distribute branded materials and conduct webinars or in-person sessions to increase awareness and engagement.
- Track outreach, engagement, and conversion metrics.
- Report progress, insights, and recommendations to the manager, marketing team, and upper management to inform decisions and optimize strategies.
- Use Salesforce as the primary customer relationship management tool.
- Gather insights from engagement efforts and incorporate feedback to improve outreach and marketing strategies.
- Identify opportunities for new assets and content to address evolving needs, particularly in nurturing long-term relationships.
- Knowledge of pediatric mental health, early childhood development, public or community health, community needs, and related services.
About the company
Brightline provides a digital platform for pediatric mental health that offers video consultations with therapists and coaches alongside personalized treatment plans for children and teenagers. The service works by connecting families to care through a centralized app where they can schedule visits, access caregiver resources, and utilize insurance coverage through in-network partnerships with major health plans and employers. Unlike many competitors, Brightline integrates directly with employer benefits and insurance providers to make specialized youth mental health care more affordable and accessible for working families. The company's goal is to improve behavioral health outcomes for young people by providing a comprehensive, one-stop solution for family-focused clinical support.
Company Size
201-500
Company Stage
Series C
Total Funding
$212M
Headquarters
San Mateo, California
Founded
2019
Get referred to Brightline
See people who can refer or advise you
Simplify's Take
What believers are saying
- Brightline opened its fourth New York clinic in White Plains on April 30, 2026.
- California BrightLife Kids grew 165% year over year in 2025.
- 2025 leadership hires added growth, marketing, operations, and product execution.
What critics are saying
- Brightline cut 20% of staff in 2022 and again in June 2025.
- A $7 million data-breach settlement followed the 2023 Fortra GoAnywhere attack.
- A second cyber incident would destroy payer trust and trigger mass contract losses.
What makes Brightline unique
- Brightline blends pediatric psychiatry, psychology testing, therapy, and parent coaching in one workflow.
- Its in-network model with insurers cuts family out-of-pocket costs and friction.
- BrightLife Kids gives California statewide, free public-sector access through DHCS.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote first team
Ample PTO
Support for parents & caregivers
Mental health & wellness stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -6%Brightline, a family behavioural health provider, has appointed three senior executives to support its rapid expansion. Rebecca Kavoussi joins as chief operating officer, Nick James as chief growth and financial officer, and Noel Miller as chief people officer. Since its 2019 founding, Brightline has served hundreds of thousands of families. The company recently launched four clinics in New York and grew its public-sector business, BrightLife Kids, by 165% in California over the past year. Kavoussi co-founded Nest Health and previously scaled Landmark Health's in-home care model. James brings over 15 years of healthcare leadership experience, most recently at Autism Care Partners. Miller has nearly 20 years in high-growth technology organisations, including as executive vice president at Docebo. The appointments aim to strengthen Brightline's ability to deliver accessible paediatric mental health care.
Brightline, a pediatric mental health provider, has opened its fourth New York-area clinic in White Plains, addressing a critical shortage of behavioural health services in Westchester County. The facility at 1133 Westchester Avenue offers in-person and virtual care for children, teens and parents. A 2025 Northwell Health analysis found half of Westchester residents cited appointment availability as a top barrier to mental health care, whilst 52% prioritised mental health services. Local school districts have seen a 32% increase in youth mental health incidents and 41% higher care costs. The clinic provides psychological testing, therapy and psychiatry support for conditions including autism, ADHD, anxiety and OCD. Brightline accepts insurance and serves families across Westchester and Connecticut, expanding access to evidence-based care closer to home.
Brightline opens pediatric mental health clinic in White Plains, New York. New location becomes the company's fourth clinic in the region, serving families in New York and Connecticut WHITE PLAINS, N.Y.-(BUSINESS WIRE)-Brightline, the leading pediatric mental health solution supporting kids, teens, and their parents, has expanded its New York-area presence with a fourth clinic at 1133 Westchester Ave., Suite N-006, in White Plains. Brightline's White Plains clinic expands access for families seeking flexible, in-network services in person and virtually, addressing the region's limited number of high quality pediatric behavioral health providers and growing patient waitlists. Our new White Plains clinic helps more children, teens, and families access the evidence-based mental health care they need closer to home. - Kari O'Rourke, CEO of Brightline Share A 2025 community health needs analysis conducted by Northwell Health found that half of Westchester County residents cited a lack of available appointments as a top barrier to mental health care. Another 52% said mental health care was a top community priority. Parents of students in area school districts, including Greenwich, Scarsdale, and White Plains, are facing a 32% increase in youth mental health incidences, and a 41% increase in care costs, further widening the care gap. This Brightline clinic will serve as a specialized mental health hub for the Westchester region and Connecticut. Appointments are available here. Brightline has served hundreds of thousands of children, teens, and their families. It offers a flexible hybrid care model that combines in-person and virtual care in Manhattan, Brooklyn, Long Island, and Westchester. Brightline's team of therapists, psychologists, and psychiatrists provides outcomes-based care like psychological testing and treatment for complex mental health needs. "Families across Westchester and Connecticut tell us the same thing: they need a trusted source for mental health care, but navigating this in a silo is incredibly hard," said Kari O'Rourke, CEO of Brightline and Family Nurse Practitioner. "Long waitlists often force parents to choose between paying out of pocket or commuting long distances to find high-quality care covered by their insurance. Our new White Plains clinic helps more children, teens, and families access the evidence-based mental health care they need closer to home. This speed to care guides the caregiver's journey and accelerates clinical answers through diagnosis, care, and treatment." Across the New York region, Brightline's clinics bring together therapists, psychologists, and psychiatrists with expertise spanning the full spectrum of behavioral and mental health care. Brightline provides: * Comprehensive, in-person psychological testing for autism, learning disorders, executive functioning, school readiness, giftedness, and more; * Testing, diagnoses, and therapeutic treatment for both common and high-acuity concerns, including depression and trauma, as well as kids and teens struggling with symptoms of anxiety, obsessive compulsive disorder (OCD), attention-deficit/hyperactivity disorder (ADHD), disruptive behaviors, and so much more; * Exceptional, tailored psychiatry support, featuring hybrid delivery and tiered treatment, that allows parents to build their child's team in their own way - choosing therapy with Brightline, maintaining an external therapist, or, in select situations, receiving standalone psychiatry support for their child; * Support for parents through parent management training (PMT), which provides them with tools and information that help them understand what their child is experiencing, parent them in different ways if needed, and manage their own concerns in healthy ways; * Parent-centered care plans that are clinically informed, to ensure parents feel empowered to work in partnership with their child's care team, reinforcing what the child is learning in session when they're back at home, school, and in the community; and * Family-centered care plans that provide each family with a personalized care roadmap and a care team that coordinates closely with the child's pediatrician to align physical and mental health support. About Brightline Brightline is an award-winning therapy and psychiatry practice that delivers pediatric, teen, and parental mental health care to families and kids up to age 18 who live in New York, New Jersey, Connecticut, Massachusetts, and Washington. Brightline's in-person and online outpatient services include diagnostic evaluation, therapy, psychiatry, medication management, and psychological testing to assess and treat symptoms of autism, learning differences, executive functioning, school readiness, and giftedness. Brightline also supports kids and teens with anxiety, obsessive compulsive disorders (OCD), attention-deficit/hyperactivity disorder (ADHD), and disruptive behaviors. In 2024, Brightline launched BrightLife Kids (a CalHOPE program) in partnership with the state of California and the Department of Health Care Services. Since then, BrightLife Kids has provided free, online behavioral health coaching, tools, and resources to hundreds of thousands of California families and kids up to age 12 in every county in the state. Founded in 2019, Brightline is nationally recognized for its innovation and clinical excellence. Brightline is headquartered in San Mateo and backed by leading investors, such as Boston Children's Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT. For more information, visit brightline.com.
Brightline, a paediatric mental health solution provider, has been named to Forbes America's Best Startup Employers 2026 list for the third consecutive year. The ranking evaluated over 20,000 companies based on employer reputation, employee satisfaction and company growth. Founded in 2019, Brightline has served hundreds of thousands of families with evidence-based mental health care. In 2025, the company expanded with three physical clinics in the New York metro area and formed a strategic alliance with Northwell Health. In California, Brightline's BrightLife Kids partnership has reached over 330,000 children, providing free behavioural health coaching across all 58 counties. More than 77% of users report it as their first and only access to mental health support.
Brightline launches new fixed-rate pass program for frequent riders.