Retail Shift Leader
No salary listed
Junior
Bachelor's
Drumheller, AB, Canada
In Person
RetailRetail Store Management
About the job
Requirements
- Must have valid SellSafe Certification.
- Completion of high school and college, CEGEP, vocational, or technical training is required.
- Demonstrated sales and service orientation is required.
- At least 2 years of work experience in the retail industry is required.
- A valid First Aid certification is considered an asset.
- Ability to manage time and prioritize tasks is required.
- Ability to train and motivate staff is required.
- Ability to monitor operations and lead by example is required.
- Basic office administration skills are required.
- High proficiency with Microsoft Office productivity suite is required.
- Ability to work effectively as part of a team is required.
- Ability to communicate effectively, both verbally and in writing, with individuals at all organizational levels is required.
- Strong customer service and troubleshooting skills are required.
- A well-defined sense of diplomacy is required.
- Excellent teamwork and team-building skills are required.
- Thorough understanding of applicable health and safety legislation is required.
- Ability to work nights, holidays, weekends, and at different locations is required.
Responsibilities
- Assist store management in supervising and facilitating the daily operations of the store.
- Oversee the Store Manager's responsibilities in the absence of the Store Manager or Assistant Store Manager.
- Assist with personnel management while on shift and resolve customer service issues as needed.
- Provide direction, guidance, and instruction to store associates as required.
- Ensure store conditions consistently meet established standards.
- Assist in ensuring staffing levels adequately meet business needs when requested.
- Act as the sales and customer service leader and role model in the absence of the Store Manager or Assistant Store Manager.
- Greet and assist customers while modeling exemplary conduct for other staff.
- Ensure company policies and relevant legislation are consistently followed by all staff members.
- Handle customer complaints and escalate them to the appropriate individual when necessary.
- Ensure health, safety, and security regulations are followed and required standards are met during the shift.
- Achieve sales targets and store-level key performance indicators.
- Ensure employees on shift actively pursue sales goals.
- Oversee and assist with inventory management and remain accountable for inventory processes during the shift.
Desired Qualifications
- Retail experience in the cannabis industry is preferred.
About the company
Choom offers curated cannabis experiences with an emphasis on education, curated product selection, and welcoming environments. Customers access cannabis products and related education, guided by staff who enhance the experience through storytelling and community vibes. It differentiates itself through a focus on educating customers, a storytelling heritage linked to the Choom Gang, and purpose-built environments that elevate the purchasing and consumption experience. The goal is to provide high-quality cannabis experiences and elevated service that helps people learn, explore, and enjoy cannabis in a social, engaging way.
Company Size
11-50
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
2017
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Simplify's Take
What believers are saying
- High Tide posted Q2 2026 revenue of C$179.3 million and record gross profit.
- Canna Cabana held 12% market share and 1.9 times peer-store revenue in Q2 2026.
- Management plans at least 20 new Cabanas in 2026 using internally generated cash flow.
What critics are saying
- Ontario and Saskatchewan approvals gate openings, delaying Lindsay, Orléans, and Regina revenue.
- U.S. cannabis banking and e-commerce rules still cap national expansion and financing flexibility.
- Remexian’s German medical-cannabis exposure ties results to foreign regulation and reimbursement shocks.
What makes Canna Cabana unique
- High Tide runs 232 Canna Cabana stores by September 2026, Canada’s largest chain.
- Cabana Club reached 2.65 million members in August 2026, strengthening repeat demand.
- BMO backed High Tide with C$40 million facilities on August 5, 2026.
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Benefits
- Performance Bonus