Internal Collections Representative

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AMH a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion.

Responsibilities:

• Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding bast due balances. Provide accurate and timely assistance and document activity in CRM database.
• Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records.
• Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training.

Requirements:

• High School Diploma or equivalent required.
• Minimum 2 years of Collections experience, preferably in a call center environment.
• Experience with customer service software applications.
• Understanding of VOIP phone systems
• Knowledge of Real Estate or Property Management industry preferred.
• Intermediate PC and MS Office skills.
• Bilingual abilities (English/Spanish) are a plus
• Excellent problem-solving, organization, time management, conflict resolution, and communication skills.
• The ability to maintain confidentiality.

Compensation

The anticipated pay range/scale for this position is $20.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive monthly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

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