CMA/LPN

Overview

FirstHealth of the Carolinas is seeking a highly organized, patient-focused Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) to join our innovative Telemedicine team. This unique role combines front desk, clinical, and care coordination responsibilities to ensure patients receive exceptional virtual healthcare experiences.

The ideal candidate enjoys working in a fast-paced environment, excels at multitasking, embraces technology, and is passionate about delivering outstanding customer service while supporting patients and providers through telehealth services.

Position Summary

As a CMA/LPN Front Desk, you will serve as a vital connection between patients, providers, and care teams. This position functions in both a medical office assistant and clinical support capacity, managing patient scheduling, registration, insurance verification, telehealth workflows, triage, documentation, medication refills, and patient education.

Responsibilities

Clinical Support

Obtain and document vital signs, medication histories, and patient health information

Prepare patients for virtual provider visits

Triage patient calls and document encounters accurately in the EMR

Process medication refill requests according to established guidelines

Track laboratory and diagnostic testing results and facilitate follow-up care

Communicate clinical information to providers and assist in care coordination

Provide patient education based on provider instructions

Support continuity of care through timely follow-up and documentation

Front Desk & Administrative Duties

Schedule and coordinate patient appointments

Register new patients and maintain accurate demographic and insurance information

Verify insurance eligibility and coverage

Check patients in and out appropriately

Promote and assist patients with electronic check-in and MyChart navigation

Answer incoming calls, route messages, and respond to patient inquiries

Ensure compliance with privacy, consent, and registration requirements

Utilize ICD-10 and CPT codes accurately

Telemedicine Program Support

Monitor and support telemedicine platforms and virtual care programs

Ensure patients are connected and ready for virtual visits on time

Work closely with providers, paramedics, and support staff to coordinate care

Assist patients with technology-related needs before and during telehealth visits

Support new virtual care initiatives as programs continue to expand

Ideal Candidate

We are looking for someone who:

Enjoys helping patients navigate healthcare and technology

Demonstrates compassion, professionalism, and excellent people skills

Has exceptional attention to detail and organizational abilities

Maintains confidentiality and handles sensitive information appropriately

Works independently while collaborating effectively with a multidisciplinary team

Adapts quickly to changing priorities and workflows

Qualifications

Required

Current North Carolina LPN License or CMA Certification

Minimum one year of experience in a medical office, clinic, or healthcare setting

Strong customer service and communication skills

Experience working with electronic medical record (EMR) systems

Ability to manage multiple priorities in a fast-paced environment

Preferred

Family Medicine experience

Telehealth or virtual care experience

Experience with insurance verification, pre-authorizations, ICD-10 and CPT coding