Waiter/ess - Food & Beverage

Mandarin Oriental, Desaru Coast is looking for a Waiter/ess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Food & Beverage Attendant is responsible for providing efficient, courteous, and professional service to guests. This includes taking orders, serving meals and drinks, and ensuring a pleasant dining experience that meets or exceeds guest expectations.

As a Waiter/ess, you will be responsible for the following duties:

• Greet guests warmly and present menus.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve food and drinks in a timely and professional manner.
• Ensure tables are properly set, clean, and maintained before, during, and after service.
• Check on guests to ensure satisfaction and handle any issues promptly.
• Maintain knowledge of menu items, daily specials, and promotions.
• Upsell menu items when appropriate to enhance guest experience.
• Process payments accurately and handle cash or card transactions.
• Follow all hygiene, safety, and sanitation procedures.
• Work closely with kitchen, bar, and other service team members for smooth operation.
• Assist in opening and closing duties such as setting up stations or cleaning.

As Waiter/ess, we expect from you: 

• Good communication and interpersonal skills.
• Friendly, courteous, and service-oriented personality.
• Ability to work in a fast-paced environment.
• Well-groomed appearance and professional demeanor.
• Prior experience in service (Hotel/Resort) is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?