Virtual Field Training Consultant
$82.1k - $98.5k+ 401(k) match
Mid, Senior
Bachelor's
Bloomington, MN, USA
RemoteOccasional in-person facilitation and travel for training and consulting are expected, less than 20% of the time.
TrainingCorporate & Technical Training
No H1B Sponsorship
About the job
Requirements
- A B.A. or B.S. degree is required, or an equivalent combination of education and work experience.
- Three to five years of experience in restaurant operations and/or professional training and development.
- Strong knowledge of quick-service restaurant operations.
- Competence in virtual facilitation and ability to deliver engaging online learning experiences.
- Ability to analyze and interpret data to consult with franchisees and managers, including familiarity with Power BI for reporting and insights.
- Ability to build mutually beneficial relationships with internal and external clients.
- Strong written and verbal communication skills and ability to communicate to varied audiences and present to large groups.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to travel occasionally for in-person training and consulting, less than 20% of the time.
- Ability to work in a restaurant environment.
- Must be authorized to work in the United States without employer sponsorship.
Responsibilities
- Partner with franchisees and operations leaders to identify learning opportunities and deliver scalable training solutions that drive business results.
- Transition training from compliance-based approaches to capability-building approaches that improve operational performance, reduce turnover, and strengthen culture.
- Use store performance data to consult with franchisees and hold them accountable for training outcomes.
- Facilitate system-wide training programs to build capability and bench strength, guiding participants through diagnostic assessments, personalized learning plans, virtual coaching, and proficiency evaluations.
- Use store performance data and reporting tools, including Power BI, to assess training effectiveness and consult with franchisees and managers on improvement opportunities.
- Hold stakeholders accountable for implementing training solutions that deliver measurable business results.
- Deliver virtual learning experiences that incorporate adult learning principles and accommodate diverse learning styles; facilitate webinars, coaching sessions, and virtual assessments to achieve learning objectives.
- Review and make moderate updates to learning materials based on participant feedback, operational changes, and evolving business needs; collaborate with content owners to keep materials accurate, relevant, and aligned with company standards.
- Monitor and evaluate training program effectiveness using data-driven methods, document participant progress, maintain accurate training records, and provide timely follow-up to questions.
- Share insights with leadership to demonstrate training impact on business results.
Desired Qualifications
- Management or franchisee experience is preferred.
- Experience with online learning platforms is preferred.
About the company
Dairy Queen operates a global chain of quick-service restaurants that serve soft-serve ice cream treats and fast food like burgers and fries. Customers purchase these items through a network of over 7,000 franchised locations or via delivery services. The company distinguishes itself from other fast-food chains by focusing heavily on its signature Blizzard treats and ice cream cakes, leveraging a brand history spanning over 80 years. Its goal is to expand its global footprint through franchising while providing convenient dessert and meal options to families and individuals.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Burlington, Canada
Founded
1940
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Simplify's Take
What believers are saying
- DQ launched Coffee Coolers on September 14, 2026, targeting coffee and dessert traffic.
- The September 22, 2026 Spellbound Series adds Halloween novelty and limited-time urgency.
- Hong Kong opens four stores in Q4 2026, expanding DQ into a premium market.
What critics are saying
- At least 46 U.S. locations closed since early 2025, including three Alaska stores on June 30.
- Project Lonestar's 2025 lawsuit and 2026 closures expose brutal franchise enforcement and supply leverage.
- Repeated closures and disputes threaten unit economics, brand consistency, and franchisee confidence systemwide.
What makes Dairy Queen unique
- Blizzard Treats and upside-down service remain DQ's most recognizable signature, since 1985.
- Berkshire Hathaway-owned International Dairy Queen runs 7,800 restaurants across 20-plus countries.
- Franchising keeps capital needs low while blending soft serve, burgers, fries, and delivery.
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Benefits
- Remote Work Options
- Performance Bonus