Host Staff

Position Summary:

Courteously and professionally greets and seats all residents and their guests in the dining room, coordinates the activities of the food servers on schedule, maintains a neat and orderly dining room, and takes responsibility for guest checks (issuing/collecting/reviewing). Keeps current on all local and state codes about food preparation, sanitation, and storage, and food allergens. Informs culinary management of food needs and residents' likes and dislikes. Takes ownership of Resident satisfaction for service. Follows HSL Cultural Beliefs.

Core Competencies:

An individual must possess the knowledge, skills, and abilities or be able to explain or demonstrate the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.

• Working knowledge of all serving and busing functions

• Communicates clearly and respectfully with Residents, Staff, and Management

• Capable of effectively running all aspects of a shift from start to finish in any of the three dining rooms

• Ability to lead a diverse staff

•  Knowledge of general Host/Hostess procedures: scheduling, sections, service, set up, and side work

• Maintain a genuine interest in geriatric care and follow HSL Cultural Beliefs

Position Responsibilities:

• Courteously and comfortably seat Residents and their guests

• Responsible for guest check control and accuracy before sending them to the Finance Department

• Delegates and inspects the side work

• Manages dining room reservations

• Assists during the shift with Serving and Bussing as needed

• Has a working knowledge of Resident dining tendencies, meal needs, and preferences

• Works with Front Desk and Marketing Staff on Hospitality Table and marketing guests

• Assists with the training and orientation of new dining room personnel

• Acts as a Supervisor in the absence of Management or Supervisors

• Assumes additional responsibilities as needed to ensure the smooth running of the dining room

• Accurately completes a nightly Host/Hostess Report

Qualifications:

• Able to work flexible hours and days, including weekends and holidays

• High School diploma necessary

• Minimum of one year of experience as a Wait Staff and Bus Staff at Orchard Cove or in an upscale hotel or restaurant

• Maintain current ServSafe and Mass Food Allergen certification

• Ability to pass a CORI background check and physical exam, including TB test

• Ability to communicate clearly and concisely in verbal or written form

Working Conditions and Physical Demands:

• Ability to stand for long periods of time and to walk short distances

• Frequent stooping, reaching, and lifting

• Works in a clean, well-lit, and ventilated environment

• Possible work hazards include: cuts, burns, slips, and falls

• Follow uniform policy and good personal hygiene

4 pm-8 pm Wednesday, 4 pm-8 pm Friday, and 10 am-8 pm Saturday