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EZCORP

Non-recourse pawn loans with merchandise sales

Shift Manager - Lead Pawn Broker

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeAbilene, TX, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 1 year of supervisory, key holder, or team/shift lead experience is required.
  • The candidate must pass a criminal background check and drug test.
  • The candidate must have a valid driver's license and auto insurance.
  • The candidate must adhere to all company policies, procedures, and regulations.
  • The candidate should have an engaging personality, solid leadership, strong negotiation skills, and the ability to read and manage customer needs.
  • The candidate should be highly organized and detail-oriented, with excellent judgment, time-management, and prioritization skills.
  • The candidate should have strong communication and interpersonal skills and the ability to build ongoing customer relationships.

Responsibilities

  • Provide outstanding customer service and build relationships with customers while promoting sales and making deals for a wide variety of pawn items.
  • Process loans and extensions.
  • Come to mutually satisfactory terms regarding items to be pawned.
  • Perform opening and closing store procedures.
  • Supervise and coach store team members.
  • Lead and influence team members through coaching and hands-on involvement.
  • Provide a friendly, courteous, and respectful environment that distinguishes the store from competitors.

Desired Qualifications

  • Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, is a plus.
  • A sales background is a plus.
  • Bilingual ability is a plus.

About the Company

EZCORP

Non-recourse pawn loans with merchandise sales

EZCORP provides short-term cash solutions through pawn loans and sells pre-owned merchandise. It operates pawn stores in the United States and Latin America where customers can obtain non-recourse loans secured by personal property. In addition to lending, EZCORP sells collateral forfeited merchandise and used goods to value-conscious shoppers. The company targets cash- and credit-constrained consumers and emphasizes a straightforward customer experience in fast-paced locations. Unlike pure lenders, EZCORP combines lending with merchandise sales and brand-wide service standards to differentiate itself. Its goal is to meet customers’ immediate cash needs while offering access to affordable used items, supported by a scalable store network and a focus on service quality.”}

Company size
1,001-5,000
Company stage
IPO
Headquarters
Austin, TX
Founded
1978

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