Technical Support Specialist
About the job
- Have 0–1 year of experience in a technical support role or internship, or be a recent graduate with a technical degree.
- Have previous experience or exposure in at least two of the following areas: SQL, Software as a Service, SMS marketing, email marketing, phone sales, contact center software, application programming interfaces, marketing automation, direct marketing, marketing analytics, or basic programming such as HTML.
- Be able to identify appropriate collaboration and escalation resources in a fast-paced environment.
- Have experience providing appropriate context when partnering with others to resolve customer issues.
- Be able to understand customer needs, analyze technical requirements, and provide clear resolutions.
- Respond rapidly to inquiries from end users, administrators, and developers.
- Resolve inquiries involving end-user training, integration debugging, and bug resolution to drive product adoption and customer satisfaction.
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and identify trends in support tickets.
- Own support ticketing and knowledge infrastructure to deliver a high-quality support experience.
- Participate in hiring and onboarding future support engineers as the business grows.
About the company
Regal provides outbound customer outreach tools for contact centers. It turns existing customer data into personalized, multi-channel campaigns across phone, SMS, email, chat, and AI-driven agents to drive conversations that convert and increase revenue. The system analyzes untapped data to identify the best contact and the best moment to reach them, enabling agents to engage at the right time with tailored messages. Regal differentiates itself by promising a clear, measurable lift—25% more revenue—through a unified, omnichannel approach that combines human interactions with AI-enabled messaging. Its goal is to help contact centers maximize revenue potential by delivering relevant, timely, and consistent outreach across all channels.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
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Simplify's Take
What believers are saying
- October 2024's $40 million round gave Regal capital to scale AI Phone Agents.
- Regal's 2026 product cadence shows rapid shipping across MCP, observability, and CCaaS.
- The Five9 channel can accelerate enterprise deal flow in regulated contact centers.
What critics are saying
- Five9, Genesys, and Twilio can bundle similar AI orchestration, crushing Regal margins.
- Regal's enterprise pitch depends on integrations; one platform change can break distribution.
- Voice AI failures, hallucinations, or compliance incidents can trigger buyer freezes and existential churn.
What makes Regal unique
- Regal's August 2026 Five9 integration embeds AI agents inside enterprise workflows.
- Regal's April 2026 Copilot automates building, testing, monitoring, and improving AI agents.
- Regal serves 200+ enterprises across phone, SMS, email, chat, and AI agents.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Parental Leave
- Pre-tax Commuter Benefits
- Paid Holidays