Senior Onboarding Specialist

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience:

The Marketing Cloud Onboarding Specialist helps new Salesforce customers get started successfully with Marketing Cloud.
This is a customer-facing role focused on onboarding, guidance, and adoption. You’ll work closely with customers during their early journey with Salesforce, helping them understand the platform, navigate setup, and build confidence using our products.
We’re looking for someone who is technically curious, organised, a strong communicator, and comfortable working directly with customers in a fast-moving environment.

What You’ll Actually Be Doing...

• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements, and knowledge sharing within the team

Products You May Support:
Depending on business needs and onboarding focus, you may work across products such as:
• Marketing Cloud Engagement
• Account Engagement (Pardot)
• Personalization
• Intelligence (Datorama)
You are not expected to be an expert in every product from day one. Curiosity, adaptability, and willingness to learn are important.

You're Our Person If...

• Fluent in both English and Italian are required
• 2+ years of work experience
• Marketing Cloud knowledge preferred
• Experience in a customer-facing role such as onboarding, support, customer success, implementation, or technical advisory
• Strong communication and presentation skills
• Comfortable explaining technical concepts to different audiences
• Ability to manage multiple priorities and work independently
• Interest in technology, digital marketing, and customer experience platforms

Even Better If...

• Experience with Salesforce or CRM platforms
• Marketing Cloud knowledge or certifications
• Experience delivering onboarding, training, or customer enablement sessions
• Understanding of email marketing, automation, or customer engagement platforms

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.