Technical Training Lead Analyst

The Technical Training Lead Analyst plays a critical role in the design, coordination, and execution of training programs that elevate employee knowledge, performance, and compliance. This position supports both the instructional design and facilitation of technical training for operations and business systems. The Lead Analyst serves as a subject matter expert and project lead for key training initiatives, ensuring that content aligns with business goals, performance expectations, and system/process changes. This role partners closely with operations, quality, document control, and subject matter experts to maintain effective, scalable training solutions. 

Key Responsibilities: 

• Create instructor-led training (ILT), virtual instructor-led training (vILT), job aids, course outlines, quizzes, and facilitator guides using adult learning principles, aligned with business and compliance needs. 

• Deliver engaging and effective training sessions for new hires, cross-training, system updates, and process changes. Tailor delivery to the learner audience and ensure learning objectives are met. 

• Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact. Make recommendations for continuous improvement based on learning outcomes and performance assurance data. 

• Partner with Document Control and SMEs to ensure training content and SOPs remain current, accurate, and accessible. Help implement learning journeys and update curriculum maps. 

• Serve as the training lead for projects involving new system rollouts, process enhancements, or compliance changes. Support training communication plans, launch strategies, and readiness assessments. 

• Provide guidance to junior trainers, assist with onboarding of new team members, and act as a point of contact for training escalations. Help ensure consistent training delivery across locations and facilitators. 

Qualifications: 

• Bachelor’s degree in Education, Business, Communications, or related field (or equivalent work experience). 

• 2+ years of experience in training, instructional design, or operations support. 

• Strong facilitation skills for both in-person and virtual environments. 

• Knowledge of adult learning theory and instructional design methodologies. 

• Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms. 

• Experience working in operations, call centers, logistics, or healthcare environments. 

• Ability to travel as needed to support regional training efforts. 
• Experience with SAP, and CSD order to cash processes a must have

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.