Pharmacy Infusion Operations Manager

Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions Hospital infusion operations, including the Regions Cancer Center, Regions Specialty Infusion, Woodbury Infusion, and Coon Rapids Infusion, as well as HealthPartners Specialty Infusion. This leader is accountable for safe, high-quality, compliant, and financially responsible pharmacy operations across these sites and for the oversight, development, and performance of all pharmacists and pharmacy technicians supporting the infusion departments. The role ensures alignment and integration with the system Oncology/Infusion Program, partners closely with the Pharmacy Revenue Integrity Program Manager to optimize medication access, reimbursement, charge capture, and financial performance, and collaborates with clinical and operational leaders to deliver consistent, patient-centered infusion services. The position also leads the planning and pharmacy operational implementation of future growth for Regions infusion services, including, but not limited to, expansion of infusion locations, services, and home infusion capabilities. This leader serves as the primary pharmacy operational partner for assigned East Metro infusion services and translates system strategy into reliable local execution. The manager partners closely with site pharmacists, nursing leaders, physician leaders, clinic operations, patient access, finance, supply chain, revenue cycle, payer strategy, information technology, and 340B leadership to standardize operations, improve performance, optimize site of care, support compliant 340B program performance, and advance ambulatory and home infusion capabilities.

MINIMUM QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:
  • B.S. in Pharmacy or PharmD Required
  • 3-5 years health system pharmacy experience
• Licensure/ Registration/ Certification:
  • Licensed pharmacist in the state of MN
• Knowledge, Skills, and Abilities:
  • Comprehensive knowledge of infusion pharmacy operations, including oncology and non-oncology medication-use processes, sterile compounding, hazardous drug handling, medication safety, and applicable regulatory and accreditation requirements.
  • Knowledge of USP <797>, USP <800>, federal and state pharmacy regulations, quality standards, and regulatory readiness expectations applicable to infusion pharmacy services.
  • Knowledge of medication procurement, inventory management, drug shortage mitigation, waste reduction, and supply continuity for high-cost, hazardous and non-hazardous medications.
  • Demonstrated ability to lead, standardize, and continuously improve pharmacy operations across multiple infusion locations while addressing site-specific clinical and operational needs.
  • Strong people-leadership and workforce-management skills, including staffing model development, recruitment, onboarding, competency assessment, performance management, employee development, engagement, and succession planning.
  • Demonstrated project and change-management skills, including the ability to plan and implement complex initiatives across multiple sites, departments, and professional disciplines.
  • Ability to collaborate effectively and build consensus with pharmacy, oncology, nursing, medical staff, finance, patient access, revenue cycle, supply chain, information technology, and other clinical and operational leaders.
  • Excellent written, verbal, presentation, and executive communication skills, with the ability to translate complex clinical, operational, regulatory, and financial information into clear recommendations and decisions.
  • Ability to lead through ambiguity and organizational change, prioritize competing initiatives, manage deadlines, resolve complex operational issues, and exercise sound independent judgment. 
  • Demonstrated ability to establish operational standards, performance expectations, governance, escalation pathways, and accountability mechanisms across geographically distributed sites. 
  • Ability to lead through influence across interdisciplinary teams and develop trusted partnerships with site pharmacists, nursing leaders, physician leaders, clinic operations, and system program leaders. 
  • Ability to use operational and financial data to identify variation, establish priorities, measure results, and sustain improvement. 

PREFERRED QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:
  • Strong understanding of Epic functionality and workflows 
  • Experience managing pharmacy services across multiple infusion locations
• Licensure/ Registration/ Certification:
  • Advanced training in pharmacy operations and administration
• Knowledge, Skills, and Abilities:
  • Knowledge of or experience with home infusion, including patient- and medication-specific considerations, reimbursement and cost management, operations, and business development.
  • Knowledge of and experience with 340B program operations, compliance requirements, and related operational pharmacy considerations.
  • Strong analytical and financial acumen, with the ability to develop and manage budgets, evaluate productivity and service-line performance, establish meaningful metrics, interpret data, and implement corrective actions.
  • Knowledge of infusion reimbursement and revenue-cycle operations, including medical-benefit billing, payer requirements, medication access, prior authorization, charge capture, coding, denial prevention, and financial performance.
  • Ability to develop business cases and operational plans for service growth, including new infusion locations, expanded therapies, alternative sites of care, and home infusion capabilities.
  • Proficiency with Epic medication and infusion functionality, reporting tools, and clinical decision support
  • Knowledge of payer-mandated site-of-care requirements, white-bagging and specialty-pharmacy distribution models, and operational implications for patient access and infusion delivery.
  • Experience developing and using dashboards for capacity, productivity, medication turnaround time, waste, medication access, financial performance, quality, and workforce outcomes.

ESSENTIAL DUTIES: 

1. Infusion Pharmacy Operations and Quality (40%) – Provides operational leadership and accountability for pharmacy services supporting Regions Cancer Center, Regions Specialty Infusion, Woodbury Infusion, Coon Rapids Infusion, and HealthPartners Specialty Infusion. Ensures safe, effective, compliant, patient-centered, and financially responsible medication-use processes; standardizes workflows and performance expectations across sites; oversees regulatory readiness, quality improvement, medication safety, and resolution of operational issues.
2. People Leadership and Workforce Management (30%) – Leads, develops, and evaluates pharmacists and pharmacy technicians supporting infusion services. Establishes staffing models and role expectations; manages recruitment, onboarding, scheduling, competency, performance, engagement, and succession planning; promotes accountability, collaboration, and a culture of safety, inclusion, and continuous improvement. 
3. System Integration, Financial Stewardship, and Growth (20%) – Integrates pharmacy operations with the system Oncology/Infusion Program and collaborates with clinical, operational, finance, access, and revenue cycle leaders. Partners with the Pharmacy Revenue Integrity Program Manager to support medication access, reimbursement, charge capture, denial prevention, and financial performance. Leads pharmacy operational planning and implementation for future growth of Regions infusion services, including new locations, expanded therapies, alternative sites of care, and home infusion.
4. Other duties as assigned (10%).

Pay Range: $73.92 - $110.88 hourly

Pay Range Statement: Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).