Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Outlet Server

Dining, Bar & Counter ServicePosted on Nov 9

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Perform duties requiring bending, reaching, lifting, and standing for long periods.
Maintain a well-groomed appearance and follow all uniform guidelines.
Follow safety and sanitation standards.
Recycle products where possible.
Remain calm in a hectic, fast-paced atmosphere.
Demonstrate organization, attention to detail, and a sense of urgency.
Display a positive and outwardly friendly attitude toward guests.
Maintain Hard Rock Cafe's five core values and mission statement.

Responsibilities

Take guests' orders and run food.
Handle cash and other forms of payment, and process sales transactions using a point-of-sale system.
Check identification in line with EU/UK licensing laws and Challenge 25, and serve alcohol responsibly.
Demonstrate product knowledge and use proven suggestive-selling techniques.
Answer guest questions accurately and politely, satisfy their needs, and regularly check back with them throughout their experience.
Maintain a clean and organized station, including pre-bussing and table maintenance.
Perform opening, closing, and side duties, including setting up and breaking down the station, refilling condiments, and cleaning ashtrays.
Know all table and station numbers and direct guests to areas and restrooms.
Communicate effectively with co-workers.
Create memorable guest experiences and entertain guests.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

Taking guests’ orders
Running food
Handling cash & other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Suggestive selling - using proven techniques
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Maintaining a clean & organized station – including pre-bussing & table maintenance
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
Demonstrating knowledge of all table/station numbers
Directing guests to areas & restrooms
Effectively communicating with co-workers
Creating memorable experiences
Entertaining guests to create “Raving Fans”

Job Requirements include:

Performing duties which require bending, reaching, lifting and standing for long periods of time
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement

About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

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